Product Consultant

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Docusign IAM Professional Services team manages customer implementations of the Docusign IAM product. The goals of the Product Consultant are to provide product recommendations and configurations, technical and business use expertise for our Web and pre-connected Applications, understanding of data and network security, ensure proactive communication to clients and internal staff, manage enhancement requirements and issues, understand simple to complex business requirements and design solutions to meets those needs. The Product Consultant drives impactful engagements by anticipating the needs of the clients and ensuring the alignment of the internal and external teams focused on the IAM platform. This position is an individual contributor role reporting to the Manager, Consulting Services.

Deliver on-time and on-budget collaborative engagements to our customers that provide continuous improvement via impactful solutions which result in highly referenceable accounts enabling strong adoption, renewal and upsell Plan, organize and manage all tasks, project decisions, issues, and prioritizations of an engagement to ensure customer satisfaction, including developing technical solutions to address client needs and tracking to long term customer objectives, success criteria and achievements Build strong relationships with customer admins and Center of Excellence, acting as a trusted expert consultant on how to demonstrate the Docusign IAM platform across their business using best practices Collaborate with Docusign team to proactively uncover additional customer needs and support documenting client requirements and expectations Meet all Professional Services team success criteria including utilization target, customer satisfaction score and financial requirements Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic BA/BS degree in Business, Computer Science, Information Systems, Engineering, or equivalent 8+ years of experience working directly with business/customers to understand business needs and applying technology solutions to those requirements 4+ years of experience consulting and working within implementation or solution architecture development, or business analyst teams in Software or Software-as-a-Service industries Preferred Demonstrated ability to uncover additional customer needs Ability to drive customer towards productive utilization of their contract Understanding of document or content management and/or workflow systems and their application to business process improvement Experience implementing workflow/BPM software (e.g. Lombardi, Pega, K2, Skelta), software (e.g. Salesforce.com, Documentum, FileNet, MS SharePoint) Outstanding writing and verbal communication skills Strong multitasking and organization skills Proven track record of delivering projects