Field Service Engineer

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies , and through our businesses including Trane®  and  Thermo King ,  sustainability is not just how we do business—it is our business.  Do you dare to look at the world's challenges and see impactful possibilities?  Do you want to contribute to making a better future?  If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home.  We boldly go. Where is the work: Virtual     Field Service Engineer   At  Trane Technologies TM   and through our businesses including  Trane ®  and  Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.    What’s in it for you:     Be a part of our mission!   As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.    Trane Technologies in  Davidson, NC  is hiring for a  Field Service Engineer to join our team.  In this role, you oversee our technicians and service providers in all matters related to operation, maintenance, service, and repair of Refrigeration systems.   These activities may be remote and consultative or will require direct interaction on site at a customer’s facility.  The primary focus of the Field Service Engineer is to solve problems, provide solutions, ensure quality, and facilitate timely job administration based on the customer’s financial and performance criteria.   Thrive at work and at home:     Benefits  kick in on  DAY ONE  for you  and  your family, including health insurance and holistic wellness programs that include generous incentives –  WE DARE TO CARE !     Family building benefits  include fertility coverage and adoption/surrogacy assistance.     401K   match  up to 6%, plus an additional 2% core contribution = up to  8%  company contribution.      Paid time off,  including in support of  volunteer  and  parental leave  needs.

Provide remote technical support to installing contractors and field technicians to ensure break/fix repairs align with Trane guidelines.   Conduct site assessments as needed based on service call reviews and customer requirements.   Support complex troubleshooting during service execution and recommend corrective actions to resolve technical issues.   Deliver scheduled after-hours, weekend, and holiday technical assistance to service technicians.   Perform proactive remote diagnostic health checks, service call reviews, and identify continuous improvement and cost-saving opportunities.   Assist with technician scheduling, quote support, and coordination with service providers to ensure effective service delivery.   Support hiring, training, compliance, and technical development of internal and third-party service personnel.   Review work orders, refrigerant tracking, and service documentation to ensure completeness, accuracy, and process compliance.