Technical Support Engineer - Dell Server, Storage

[필수 지원요건] **3교대(24/7) 근무 가능자(주말/공휴일/야간근무 포함)

Technical Support Engineer

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem. What you’ll achieve: As an Engineer, you will support drafting and formatting of support content and maintain records for approvals. Join us to do the best work of your career and make a profound social impact as an Engineer on our Technical Support team.