Property Field Claims Manager

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

The Manager, Property Field Claims is accountable for leading a high-performing team of Field Property Advisors across Ontario. Reporting to the Senior Manager, Property Claims, this role supports the achievement of Allstate Canada's strategic objectives through strong operational leadership, employee development, customer-focused claim handling, and continuous process improvement. The successful candidate will oversee field claim operations, drive performance against key business metrics, support catastrophe response efforts, and ensure the delivery of exceptional customer experiences while fostering a highly engaged workforce. Who is Allstate: Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca. Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Designation:  Hybrid - Candidates must reside in Ontario, accessible to the Greater Toronto Area, and be willing to travel throughout the province as business needs require.  Benefits to joining Allstate Flexible Work Arrangements Employee discounts (15% on auto and property insurance, plus many other products and services) Good Office program (receive up to 400$ back after purchasing office equipment) Student Loan Payment Matching Program for Government Student loans Comprehensive Retirement Savings Program with employer matched contributions Annual Wellness allowance to support employees with improving health and wellbeing Personal reflection day Tuition Reimbursement Working within the community and giving back!   Accountabilities Lead, coach, and develop a team of Property Field Advisors, fostering a culture of accountability, collaboration, and continuous improvement. Drive performance across key business metrics, including customer experience, quality, productivity, cycle time, expense management, and indemnity control. Provide technical leadership and guidance on property claims handling, coverage interpretation, investigations, reserving practices, estimating, and large loss management. Champion exceptional customer service through timely, fair, and efficient claim resolution, including support for escalated customer concerns. Support operational readiness and leadership during catastrophe (CAT) events, including resource planning and deployment activities. Partner closely with cross-functional teams and vendor partners to support strategic initiatives, process improvements, and business objectives. Analyze performance trends and implement action plans that improve operational effectiveness and team results.

5+ years of progressive Property Claims experience. Previous leadership, supervisory, coaching, mentoring, or technical leadership experience. Strong understanding of property claims, including coverage interpretation, investigation,