WFM Support Coordinator

Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours. You provide software and application knowledge to support implementation of the given solutions. How you will contribute You will ensure that delivered services are optimized to meet business demands and the service operations strategy, plan, measure, report and communicate service improvement initiatives, and serve as a consultant on issues and resolutions. You will also recommend actions that can be taken to optimize investments and benefits and to mitigate risks. This role will require you to identify suppliers, evaluate them, on-board new vendors, establish and run vendor governance; collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments; work with project resources to provide design collateral and to configure software components so they are aligned with security policy and governance; and ensure adherence to development and configuration standards and processes.

A desire to drive your future and accelerate your career. You will bring experience and knowledge in: Working collaboratively with multiple vendors Leading complex projects - project management Stakeholder management and influencing skills Managing infrastructure services delivery, support and excellence Working in global IT function with regional or global responsibilities in an environment like Mondelēz International Working with IT outsourcing providers using frameworks such as the IT Infrastructure Library Working with internal and external teams and leading when necessary Position Summary The INFOR Time & Attendance Application Support /Project Coordinator provides day-to-day support, administration, and troubleshooting for the INFOR Time & Attendance system. This role ensures accurate employee time capture, schedule management, and seamless data flow to payroll. The coordinator serves as the first point of contact for system users, assisting with technical issues, process questions, and training needs. Working closely with HR, Payroll, IT, and Operations, the coordinator helps maintain data integrity, compliance, and system efficiency. Additionally plays a key role in the successful rollout of the INFOR Time & Attendance system. This role contributes to system configuration, testing, training, data migration, and end-user adoption. Team members collaborate with HR, Payroll, IT, Operations, and external vendors to ensure the application is implemented on time, within scope, and aligned with organizational requirements.

System Support & Administration Act as the first line of support for INFOR Time & Attendance users (employees, managers, HR, payroll). Manage user access, roles, and permissions in compliance with company policies. Support system configuration (shift patterns, pay rules, leave types, accruals, schedules). Monitor integrations between INFOR T&A, Payroll, and HRIS to ensure data accuracy. Identify and escalate system issues to the Application Support Manager or vendor as needed. User Support & Training Provide timely assistance to end-users via email, ticketing system, or phone. Create and maintain user documentation, quick reference guides, and FAQs. Deliver training sessions for employees and managers on system functionality. Communicate system updates, changes, and downtime notifications.