Manager, Retail & Delivery - Westchester Spaces

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Summary RIV Level: 6 Address: 125 Westchester Ave, White Plains, NY 10601 Rivian is seeking a dynamic and results-oriented Sales and Delivery Manager to help us scale with purpose and precision. As a leader in our field organization, you will drive performance, lead a high-impact team, and ensure that every customer interaction reflects our brand values and commitment to excellence. In this role, you'll own the full customer journey—from initial customer engagement through to vehicle delivery—overseeing all sales and delivery operations within your location, including sales execution, logistics, and last-mile delivery. The Manager will oversee field sales activities and daily operations across their assigned location(s), drive accountability for team productivity, and ensure performance goals are met across daily, weekly, monthly, quarterly, and yearly metrics. The Sales and Delivery Manager will be accountable for creating a highly productive environment in which customers have a meaningful and memorable experience, employees are motivated and engaged, and the business performs and thrives. The ideal candidate will take a customer-first approach, demonstrate a strong drive for competitive sales, thrive in ambiguous and unexpected environments, and tackle challenges with a flexible and solution-oriented mindset. In addition to driving day-to-day execution, you’ll collaborate cross-functionally to bring local activations to life, expand our community presence, and continuously refine processes through data-driven insights. With a deep passion for people, you’ll lead by example—motivating teams, cultivating culture, and driving measurable results that align with Rivian’s mission and values.

Ensure that the customer experience is best-in-class across your region: authentic, engaging, educational and aligned with Rivian’s core values and culture Drive sales performance and execute strategic initiatives across your location(s) to achieve revenue targets and market share growth Own, track, and deliver on Key Performance Indicators (KPIs), ensuring the team is invested in the related company-wide strategic objectives while driving individual location and employee performance Responsible for ensuring flawless execution across all stages of the vehicle delivery process—including vehicle preparation, customer paperwork, logistics coordination, and final vehicle handoff Partner with Service, Vehicle Operations and other departments to analyze operations and processes to recommend changes that will drive efficiency and lower operating expenses Optimize the staffing model to align resources with customer demand, designing efficient schedules and shift patterns that maximize efficiency and deliver a best-in-class customer experience Collaborate cross-functionally to plan and execute activations, events, and strategies that drive brand awareness, traffic, product education, lead generation, demand generation, retention, and conversion Manage operations in alignment with the financial plan, including revenue plan, payroll budget, and overall store P&L Enforce high fidelity in document execution to prevent errors and safeguard revenue Maintain compliance with all local, state, and federal regulations as well as Rivian company policy and procedures Take on additional projects, duties and assignments as required and/or by request from the leadership Qualifications 5+ years of experience in