program manager, Future Operating Model

Now Brewing – program manager – Future Operating Model! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. As a program manager – Future Operating Model, you will redefine how Starbucks delivers at scale by advancing the operating model of the coffeehouse, including engine throughput, drive-thru performance. You will lead complex programs to determine fleet-wide issues that can be solved systematically. As a program manager – Future Operating Model, you will… Drive drive-thru and engine performance – Lead initiatives focused on OTW, throughput, and peak performance optimization Advance automation and equipment innovation – Partner with engineering and product teams to develop and scale new capabilities Deliver operational efficiency at scale – Improve metrics such as IPLH, equipment uptime, and cost through system and process innovation Lead complex, cross-functional programs – Integrate work across Engineering, Supply Chain, Facilities, and Operations to deliver results Balance speed, risk, and impact – Drive enterprise decisions and prioritize investments that maximize performance outcomes We’d love to hear from people with: Bachelor's degree or equivalent experience in Business, Engineering, Operations, Technology, Data Science or related field. 4+ years of progressive experience in innovation, strategy, operations, manufacturing, engineering, retail transformation, or related disciplines. Experience driving cross-functional partnerships in innovation programs, pilots, or transformation initiatives from concept through implementation. Experience developing business cases, managing project timelines, and communicating recommendations to senior leaders and cross functional partners. Strong analytical and problem-solving skills with a focus on performance metrics Experience in automation, equipment, operations, or process optimization Drive-thru and production systems experience a plus As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com . *If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted