Customer Experience Intern - Marketing

We're looking for a Customer Experience Marketing Intern for Summer 2027 in Des Moines, IA! As a Customer Experience Intern, you'll partner with the Benefits & Protection Experience team to help turn customer insights into action and measurable business impact. You'll work on a real business challenge: How do we move from collecting customer feedback to making it part of how teams make decisions? You'll help develop and test ways to increase adoption of customer insights, understand what's working, measure impact and identify opportunities to scale successful approaches. Here's what you can expect to be involved in: Develop and support communication, education and adoption strategies that increase the use of customer insights Gather stakeholder feedback to uncover needs, adoption barriers and opportunities Analyze usage and other available data to understand what's working and recommend improvements Measure and communicate the business impact and ROI of CX initiatives Research best practices in customer intelligence, enablement and adoption Support stakeholder engagement and project management Create scalable resources that help teams incorporate customer intelligence into business decisions Explore opportunities to expand customer intelligence across additional business areas, customer moments and data sources You'll partner across Distribution, Marketing, Data & Analytics and other teams, gaining exposure to how customer experience, data and business strategy come together to influence growth and decision-making.

Currently pursuing an undergraduate degree or equivalent experience in marketing, business, data analytics, psychology, research, communications, or a related field Curious and comfortable navigating ambiguity and working through business problems Strong analytical skills and the ability to interpret data to drive strategic decisions Excellent organizational and project management skills, with a proven ability to manage multiple priorities Effective written and verbal communication skills Able to take initiative and independently move work forward A collaborative teammate who can build relationships across the organization What Will Help You Stand Out Leadership experience through extracurricular activities or community involvement Exposure to Salesforce, Qualtrics or customer experience platforms Experience supporting communications, training, change management or enablement efforts Demonstrated interest in customer experience, strategy, marketing, change management or business analytics Salary Range Information Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

(Non-Exempt expressed as hourly; Exempt expressed as yearly) $21 - $23 / hour Time Off Program Paid company holidays and any time off required in your state. Pension Eligible No Locations This internship will take place at our Global Headquarters in Des Moines, IA. See what our global headquarters looks like here: Our Internship Culture Join an established program that provides hands-on experiences for 200+ interns each year! You'll learn new skills with dedicated teams and mentors, build your professional network, and collaborate across a global Fortune 500 company. We care about offering you diverse experiences and exciting challenges that push you to reach for bigger life goals, all while enjoying our flexibility and work-life balance. Join us for events such as our Executive Speaker Series, gain career direction, and much more! Internship Stipend You will receive a lump sum