Operations/Technology Analyst 1

Salary Range: $33.66/hr. - $43.27/hr. Costco Wholesale offers a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees. California applicants: Please click here to review the Costco Applicant Privacy Notice. Description of Position The Corporate Travel operations/technology analyst is responsible for administering corporate travel technology and monitoring our operations to make recommendations to identify opportunities to improve department processes and the business traveler experience. Job Duties/Essential Functions Troubleshoots air-related errors encountered while using the online booking tool or GDS. Creates and updates Travelport Scripts for reservation agents. Creates and updates Res Rules in Cornerstones IQCX environment. Oversees Corporate Reporting (Cornerstone, Magnatech). Assists with updating travel sites (external corporate travel intranet sites and internal policies and procedures site). Assists meeting team with creating group/meeting registration sites in Swoogo. Oversees Travelport Profiles (templates) and Smartpoint/Google Workspace. Assists with administration of Deem (online booking tool, itinerary management and mobile), air, and hotel rebooking savings tools (TripBam). Assists agents with agent airline website portals, Deem, Smartpoint/Google and meeting registration sites. Supports corporate travel team with problem resolution and automation. Assists in monitoring and working Travelport queues/quality control. Develops and evaluates periodically operational performance reports including contact volumes and individual and enterprise performance. Creates, interprets, and presents graphically-compelling presentations to large groups. Creates and maintains documentation for all reporting processes and procedures. Identifies and escalates member-impacting issues and opportunities for improvement. Experience, Skills, Education & Licenses/Certifications Required: Strong analytical, research, and problem-solving skills. Self-starter willing to learn and take on unfamiliar projects/programs. Excellent time management skills. 3 years’ minimum travel agency or airline experience. Excellent communication skills both verbal and written. Takes ownership of responsibilities and is accountable for actions. Strong attention to detail with the ability to multi-task. Maintains confidentiality of data, documentation, projects, or other sensitive material. Recommended: Bachelor’s degree or other advanced degree or professional certification in related field. Knowledge of retail operations: purchasing, merchandising, accounting, and international transportation. Advanced knowledge of technology tools to analyze data, create reports, and manage workflow.