Zscaler Network Security Engineer

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Security Technology Services – Network Security Technology Assistant Director – Network Security Operations | India EY Technology Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently and securely. We have more than 400,000 people in over 150 countries, all of whom rely on secure technology to perform their jobs every day. Everything we use as a firm depends on our security-first mindset. Our users, applications, cloud platforms, data centers, AI services, and business-critical systems all rely on modern security technologies to enable secure access, protect sensitive information, and reduce cyber risk. Within Security Technology Services, our mission is to deliver world-class security capabilities that enable Zero Trust, cloud transformation, attack surface reduction, and secure digital experiences. If you are passionate about building and operating security solutions at global scale, we want to hear from you.   The Opportunity We are looking for an Assistant Director – Network Security Operations to own Zscaler operations and automation within Security Technology Services. This is a senior, hands-on operations leadership role responsible for keeping Zscaler services stable, measurable, automated, supportable and continuously improved across production environments. The role will provide operational leadership across Zscaler Internet Access, Zscaler Private Access, Client Connector, App Connectors, Private Service Edges, cloud connectors and related zero trust services used in complex global enterprise environments. The successful candidate will combine deep Zscaler operational expertise, strong automation capability, disciplined service ownership and the ability to lead engineers through high-priority incidents, recurring problem patterns and platform improvement initiatives.   This role is focused on:

Leading reliable operations for ZIA, ZPA, Client Connector, App Connectors, Private Service Edges and related Zscaler services. Driving Zscaler product automation for API-based administration, Terraform-managed configuration, policy lifecycle activities, configuration validation, reporting and service health checks.

Managing major incidents, root cause analysis, recurring problems, change governance and service restoration for Zscaler platforms. Improving service maturity through dashboards, metrics, runbooks, controls and automation-led service improvement. The role will work closely with Network Security Technology, Cloud Engineering, Identity, Endpoint, Infrastructure, Application, SOC, Monitoring and Architecture teams to ensure Zscaler services are operated consistently, governed effectively and improved through automation.

Your Key Responsibilities The Assistant Director – Network Security Operations will own Zscaler operational delivery, Zscaler product automation roadmap execution, platform reliability, incident response, governance and continual service improvement across ZIA, ZPA and related Zscaler capabilities.   Zscaler Operations Leadership

Own operational delivery for ZIA, ZPA, Client Connector, App Connectors, Private Service Edges, cloud connectors and related services. Ensure services have clear ownership, monitoring, runbooks, escalation paths, change controls and operational readiness standards. Drive service availability, operational KPIs, incident trend reviews and targeted improvement actions. Provide hands-on escalation support for complex production issues across policy, identity, endpoint,