ServiceNow PPM Associate

Your Journey at Crowe Starts Here: At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

We are looking for a ServiceNow SPM, PPM, CWM professional with 2–4 years of experience to support the implementation, configuration, and ongoing enhancement of ServiceNow Strategic Portfolio Management, Project Portfolio Management, and Collaborative Work Management capabilities. The candidate should have hands-on exposure to demand management, project management, portfolio planning, resource management, reporting, and stakeholder coordination within the ServiceNow platform.

Support configuration and administration of ServiceNow SPM, PPM, and CWM capabilities - Strategic Portfolio Management, Project Portfolio Management, Collaborative Work Management, including the Intake, Demand, and Capacity management processes, workflows, reporting, and other related functionalities.    Assist   in gathering business requirements from stakeholders and translating them into functional ServiceNow configurations.   Configure forms, fields, workflows, approvals, notifications, dashboards, and reports based on business needs.   Support project intake, demand assessment, project tracking, status reporting, resource planning, and portfolio visibility processes.   Collaborate with functional teams, business users, developers, and platform administrators to deliver scalable ServiceNow solutions.   Participate in testing activities, including test case preparation, user acceptance testing support, defect tracking, and validation of fixes.   Maintain documentation for requirements, configurations, process flows, user guides, and support procedures.   Provide day-to-day support for ServiceNow PPM/SPM users, including troubleshooting, issue resolution, and training support.   Ensure configurations follow ServiceNow best practices, platform governance standards, and maintainability guidelines.   Required Skills and Experience   2–4 years of overall experience working with ServiceNow, preferably with exposure to SPM, PPM, CWM related portfolio, project, and capacity planning and management capabilities.   Hands-on understanding of ServiceNow platform basics, including tables, forms, lists, workflows, roles, groups, notifications, and reports.   Working knowledge of PPM/SPM concepts such as demand intake, project lifecycle, portfolio planning, resource planning, financial tracking, and status reporting.   Basic understanding of Agile, Scrum, waterfall, or hybrid project delivery methodologies.   Ability to understand business requirements and convert them into clear functional specifications or configuration tasks.   Experience supporting dashboards, reports, performance analytics, or portfolio-level visibility is preferred.   Good analytical, problem-solving, communication, and stakeholder management skills.   Ability to work independently as well as collaboratively in a team-oriented environment.

Requirements   Bachelor’s degree in Computer Science , Information Technology, Engineering, Business Administration, or   a related   discipline.   Equivalent professional experience in ServiceNow administration, project management systems, or enterprise workflow platforms may be considered.   Understanding of   IT service