Manager, Revenue Cycle Management

About Navista       We believe in the power of community oncology to support patients through their cancer journeys. As an oncology practice alliance comprised of more than 40 sites , Navista provides the support community practices need to fuel their growth—while maintaining their independence.     What Revenue Cycle Management (RCM) contributes to Cardinal Health     Practice Operations Management oversees the business and administrative operations of medical practice s .     The Revenue Cycle Management manages a team focused on a series of clinical and administrative processes that healthcare providers utilize to capture, bill, and collect patient service revenue. The revenue cycle shadows the entire patient care journey and begins with patient appointment scheduling and ends when the patient’s account balance is zero .

Patient & Care Team Support   Lead a team of financial counselors providing real ‑ time support to patients, physicians, nurses, and care coordinators throughout the oncology care continuum   Serve as an escalation point for complex or urgent patient financial issues that could delay or disrupt care   Ensure financial counseling services are embedded into clinical workflows to support same ‑ day decisions and treatment starts   Promote a patient ‑ centered approach that balances financial clarity, empathy, and access to care     Revenue Cycle Leadership   Oversee front ‑ end revenue cycle functions, including insurance verification, benefits interpretation, prior authorization support, and patient cost estimation   Ensure timely identification and resolution of coverage issues prior to treatment initiation   Collaborate with downstream RCM teams (coding, billing, collections, denial management) to ensure continuity and accuracy across the revenue cycle   Monitor KPIs related to access, counseling timeliness, authorization turnaround, point ‑ of ‑ service collections, and financial clearance rates     Financial Assistance & Access Programs   Manage processes for screening and enrolling patients into financial assistance programs, including manufacturer assistance , charity care, grants, and foundation support   Maintain expertise in oncology ‑ specific reimbursement, benefit designs, and emerging payer policies   Ensure compliant and consistent application of financial assistance guidelines and documentation     Team Leadership & Development   Recruit, train, mentor, and evaluate financial counseling staff across multiple sites or service lines   Establish standard operating procedures and best practices for immediate patient and provider support   Foster strong communication , accountability, and service excellence within the team     Provider & Operational Partnership   Act as a trusted operational partner to physicians, APPs, nursing leaders, and practice administrators   Translate financial and coverage information into clear, actionable guidance for care teams   Participate in clinic leadership meetings and cross ‑ functional initiatives focused on access, growth, and patient experience     Compliance & Quality   Ensure all financial counseling activities comply with regulatory, payer, and organizational requirements   Support internal and external audits related to financial clearance, authorizations, and assistance programs   Continuously improve processes to reduce administrative burden on clinical teams and patients   Qualifications   Bachelor’s degree in healthcare administration, business, finance, or a related field (or equivalent experience) preferred   5+ years of progressive experience in healthcare revenue cycle or financial counseling, preferably in oncology preferred   3+ years of people management or team leadership experience preferred   Strong knowledge of insurance plans, oncology benefits, prior authorizations, and patient financial responsibility preferred   Demonstrated ability to