Associate Manager, Digital Commerce

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.   Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.   A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. KEY RESPONSIBILITIES: • Manage account operation process, to assist and monitor order process/shipping schedule and resolve the issue during order booking, shipment operation etc. • Combine historical data with market trends and collaborate with the supply chain team to optimize inventory pick-up efficiency. • Coordinate sales order collection and confirmation, and partner with cross-functional teams to ensure smooth order processing and execution(e.g. Allocation, Legal, Logistic, etc.) • Maintain the pricing database and related system • Work with operation team to order package and evaluate demand needs from accounts/platforms. • Follow up contracts/ agreements preparation and signature process • Coordinate with quality team to resolve/verify quality issue return from accounts/platforms REQUIREMENTS: • Possess a Bachelor’s degree and proven prior experience delivering against key KPIs in a wholesale environment; understand China digital Commerce platforms, with a focus on business development and key account management. • 3 – 5 years’ work experience with International Wholesale, Retail or Business Development experience in China markets • Understand Consumers, Products, online business environment and pace. • Ability to work with multiple stakeholders; strong communication & influencing skills • Pro-active problem solver with ability to assess an issue and develop action steps for resolution. • Previous experience in working with digital commerce environment preferred Our Competencies for All Employees Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results : Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Learning on the Fly : Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to