Technical Application Specialist (m/w/d) Molecular Diagnostics, EMEA

Abbott is a global health care leader , creating breakthrough science to improve people’s health.   We’re   always looking towards the future,   anticipating   changes in medical science and technology.    In Germany, Abbott has more than   4 ,000 employees working in manufacturing, research and development,   logistics ,   manufacturing,   sales   and marketing. They are   located   at Abbott`s German headquarters in Wiesbaden and its sites in Neustadt am   Rübenberge ,   Wetzlar ,   Eschborn , Cologne,   Jena, Munich   and Hamburg.    W orking at Abbott     At Abbott, you can do work that matters and help people to live a healthier and   full   life, grow your career, and learn, be your true self. You will have access to:    Career development with an international company where you can grow the career you dream of   A company r ecognized as   a great place   to work in dozens of countries around the world   and   named one of the most admired companies in the world by Fortune.    A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.    A challenging position in a fast-growing crisis independent industry   To become part of a dynamic, highly educated, highly skilled, and motivated team   Flat hierarchies, open appreciative mentality, and efficient, constructive lines of communication   Multi-national environment, where we foster the development of our talents within the enterprise   The Opportunity    This position works out of our Wiesbaden site - Molecular Diagnostics - Abbott GmbH. In this highly visible role, you will serve as a trusted technical expert, helping customers maximize the performance of cutting-edge diagnostic solutions while collaborating with cross-functional teams to deliver an exceptional customer experience. Your Tasks: Provide technical and application support via phone, email, virtual platforms, and on-site visits. Troubleshoot complex issues related to molecular diagnostic instruments, assays, and workflows. Manage and document customer inquiries, investigations, and complaint cases. Coordinate escalated technical issues to ensure timely and effective resolution. Develop and deliver product and application training programs for customers and internal stakeholders. Conduct workshops, seminars, and hands-on training sessions both on-site and remotely. Support Sales and Marketing teams during customer visits, product demonstrations, and scientific presentations. Provide technical expertise for tenders and business development initiatives. Represent the company at industry conferences, trade shows, and customer events. Partner with global technical support organizations to drive issue resolution and continuous improvement. Support new product launches and monitor performance in the field. Your Qualification: Bachelor’s or Master’s degree in Molecular Biology, Biochemistry, Life Sciences, or a related scientific discipline. Alternatively, an equivalent combination of education and relevant laboratory experience. Experience in molecular diagnostics, clinical laboratory environments, or technical/application support is highly preferred. Experience with one or more of the following: Nucleic acid extraction, PCR (Polymerase Chain Reaction), FISH (Fluorescence In Situ Hybridization), Molecular diagnostic workflows and instrumentation Strong analytical and troubleshooting skills Customer-focused mindset with excellent interpersonal skills Ability to work independently in a fast-paced environment Fluent in English, additional languages are considered an advantage Follow your career aspirations to Abbott for diverse opportunities with a company that   can help you   build your future   and live your best life . Abbott is an Equal Opportunity Employer, committed to employee diversity.   We ask for your understanding that