Sr. Manager – Finance Operations Excellence, Finance Shared Services

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Job Title: Sr. Manager – Finance Operations Excellence, Finance Shared Services Location: Manila, Philippines   Position Summary: The Sr. Manager leads the Finance Operations Excellence team and is responsible for the overall strategy, priorities, governance, and delivery of the FSSC Operations Excellence agenda. The role oversees the team’s Business Analysis, Digital Solutioning, and Operational Reliability capabilities and ensures initiatives are effectively managed from business need through solution delivery and ongoing sustainability. The Sr. Manager partners closely with the Senior Director – FSSC, FSSC leaders, and other Finance stakeholders to identify and prioritize opportunities, drive transformation initiatives, manage change, and support the continued evolution of a simpler, smarter, and more efficient Finance Shared Services Center.   Key Responsibilities ·         Lead the Finance Operations Excellence team, set priorities, manage day-to-day deliverables, and ensure effective execution across Business Analysis, Digital Solutioning, and Operational Reliability. ·         Partner with the Senior Director – FSSC in shaping and executing the FSSC Operations Excellence strategy, roadmap, and priorities aligned with broader Finance objectives. ·         Own and manage the Operations Excellence portfolio, including prioritization of initiatives based on business impact, strategic alignment, resource capacity, risk, and expected value. ·         Lead the end-to-end delivery of assigned FSSC and global transformation initiatives, ensuring clear objectives, ownership, timelines, risks, dependencies, and expected outcomes. ·         Provide overall project governance and PMO oversight, ensuring project deliverables are complete, timely, and of high quality while maintaining visibility of progress, risks, issues, and decisions. ·         Partner with FSSC leaders and Finance stakeholders to identify business challenges and improvement opportunities and determine the appropriate approach across process improvement, automation, analytics, and digital solutions. ·         Provide oversight across the solution lifecycle—from business analysis and requirements definition through solution design, development, testing, implementation, stabilization, and ongoing operational support. ·         Ensure appropriate governance over solutions developed by the team, including documentation, controls, access, data integrity, change management, sustainability, and ownership. ·         Lead change management and communications for Operations Excellence initiatives, ensuring impacted stakeholders understand the change, are prepared for implementation, and effectively adopt new processes and solutions. ·         Establish measures of success and monitor the benefits and business outcomes of implemented initiatives to ensure expected improvements are realized and sustained. ·         Drive continuous improvement across FSSC by promoting simplification, standardization, automation, data-driven decision-making, and practical application of emerging technologies, including AI. ·         Ensure processes, SOPs, workflows, and other relevant documentation remain accurate, current, and appropriate for present and future operations. ·         Build strong partnerships across