Bilingual Program Support Specialist (English/ French)

Job Title: Bilingual Program Support Specialist (English/ French) Job Description We’re Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.   Join us and be part of this journey towards greater opportunities and brighter futures.

Summary   As an EN/FR Bilingual Program Support Specialist , you will play a critical role in supporting program success through process excellence, cross-functional collaboration, and high-touch dealer support. In this hourly role, you will serve as a key resource for claims processing, escalations, reporting, and quality verification while working in a fast-paced environment that values initiative, accountability, and flexibility. This opportunity is ideal for a proactive, self-motivated professional who thrives both independently and as part of a collaborative team.       What you will do in this role   In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.   Act as a Subject Matter Expert on program processes and procedures, providing guidance and support to the Senior Team Lead and team. Build and maintain strong working relationships with the Sr. TL and management team   Process, quality check, and escalate Money Back Guarantee claims   Follow up on and process Money Back Guarantee reinstatements after claim approval, including mechanical claims   Support outbound call campaigns and deliver white glove service to top dealers   Maintain forms and approval process charts to support operational consistency   Escalate program and operational issues to the management team with thoughtful recommendations and solutions   Document and communicate process or program issues clearly and effectively   Prepare and manage reports as needed to support business operations and decision-making   Review information with a strong analytical lens to ensure quality and accuracy   Use sound judgment to resolve issues, solve problems, and escalate appropriately   Manage multiple deliverables while meeting deadlines and timeline expectations   Identify and apply best practices to improve efficiency and effectiveness   Research and respond to dealer inquiries in a timely and professional manner   Work independently with minimal direction while remaining aligned with team goals   Adapt work schedules and priorities to accommodate changing business needs   Handle all responsibilities with a high degree of confidentiality   Your qualifications   We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.   Concentrix is a great match if you:   Are bilingual in English and French, with strong written and verbal communication skills in both languages   Demonstrate leadership capabilities and a strong corporate team-player mindset   Can collaborate effectively with internal departments to support program success   Are self-motivated, proactive, and able to manage work independently   Thrive in both independent and team-based environments   Have strong organizational skills and can