MAC Lead

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The EMEA MAC Lead is the most senior role within the MAC service line, accountable for the end-to-end delivery of all Moves, Adds and Changes across the EMEA portfolio. This role works directly with the client and the Occupancy Planning Lead to shape the MAC strategy, define priorities, and ensure alignment between move delivery and broader workplace planning objectives. The MAC Lead directly manages two Senior MAC Project Managers, each responsible for a geographic area, and through them oversees the full team of MAC Project Managers. The role owns all MAC KPIs including CSAT, headcount moved, project delivery timelines, data accuracy, and budget performance. Reporting to the EMEA Operations Director, the MAC Lead operates as the single point of accountability for MAC program delivery, vendor strategy, and continuous improvement across the region.

Strategic Leadership and Client Partnership Act as the primary MAC interface with the client and the Occupancy Planning Lead, ensuring MAC delivery is aligned with portfolio strategy, headcount planning, and workplace transformation goals. Own and report on all MAC KPIs, providing data-driven insights and recommendations to senior stakeholders. Define the MAC delivery roadmap across EMEA, balancing capacity, complexity, and client priorities. Represent MAC at governance forums, leadership reviews, and client steering committees. Manage dependencies with other initiatives and negotiate resource requirements with executive management when faced with conflicts in priorities. Program Accountability Be accountable for the delivery of all MAC programs and projects across the EMEA region, ensuring they follow defined standards and governance structures. Oversee program scoping, planning, and execution, ensuring all assumptions are validated, quantified, and correctly translated into tangible outputs, outcomes, and benefits. Develop detailed, robust program delivery roadmaps including resources, outcomes, schedules, costs, assumptions, dependencies, and business integration plans for varying scale and complexity. Be accountable as the first line of assurance for programs to mitigate risk and uncertainty exposures. Serve as the subject matter expert in MAC delivery and change management, assisting the client and wider business in defining the right