Senior Manager, Global Mobility & Immigration

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Global Mobility and Immigration is a strategic enabler of how ServiceNow attracts, deploys, and retains world-class talent globally. As Senior Manager of Global Mobility and Immigration, you will lead the strategy, operations, and evolution of ServiceNow's US immigration programs while partnering with our global mobility leadership on cross-border workforce solutions. You will work closely with Global People leadership, Talent Acquisition, Total Rewards, People Operations, Legal, Tax, Finance, and business leaders to develop scalable U.S. immigration solutions that enable business growth while balancing employee experience, operational excellence, and compliance. This role requires a leader who can balance strategic thinking with operational excellence - building scalable programs while remaining closely connected to the day-to-day realities of supporting a large US workforce. We're seeking a forward-thinking leader who leverages AI-powered tools, automation, analytics, and emerging technologies to improve decision-making, increase operational efficiency, enhance the employee experience, and scale immigration programs.

Strategy and business partnership Define and execute ServiceNow's US immigration strategy, aligning programs with business growth, workforce planning, US hiring objectives, and talent acquisition initiatives. Own the strategic selection, governance, and optimization of the US immigration vendor ecosystem, including leading major RFPs and transition management to drive cost efficiency and service scalability. Lead immigration readiness for new entity setups, corporate acquisitions, and cross-border equity compliance, ensuring seamless operational support. Serve as a trusted advisor to People leadership and key stakeholders on US immigration matters, workforce policy changes, and emerging immigration trends. Partner with leaders across Total Rewards, Talent Acquisition Global People Operations, Legal, Tax and Finance to align immigration programs with evolving business needs and workforce requirements. Assess immigration implications related to US organizational changes, acquisitions, and workforce model evolution. Develop scalable solutions that balance employee experience, compliance, operational efficiency, and business objectives. Operations and program delivery Own end-to-end management of US immigration case processing, approvals, and employee communications, ensuring timely and compliant outcomes. Develop and implement policies, procedures, and compliance frameworks for US immigration programs that align with federal regulations and ServiceNow's business needs. Manage budget and resource allocation for immigration programs, driving cost optimization and ROI. Technology, analytics and continuous improvement Champion the use of technology, automation, AI, and data-driven insights to modernize immigration programs and enhance scalability. Identify opportunities to streamline processes, improve decision-making, and enhance service delivery through innovative solutions. Develop reporting and dashboards that provide visibility into program performance, costs,