Manager, Benefits Operations

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

Summary The Manager, Benefits Operations is a high-impact member of People Services, accountable for the operational integrity, strategic execution, and continuous improvement of Bristol-Myers Squibb's (BMS) benefits and retirement programmes across EMEA markets. This role holds central responsibility for governing all company-sponsored health, welfare, and wellness benefits — delivering Tier 2 expertise while driving cross-functional alignment with internal partners including Payroll, Communications, HR Business Partners, and Workforce Administration, as well as external stakeholders such as benefit administrators, insurance carriers, vendors, and brokers. Functioning with a strong degree of autonomy, this role brings deep functional knowledge and a sophisticated understanding of the benefits landscape to resolve complex challenges, lead project initiatives, and elevate operational standards. The Manager applies best practices and awareness of evolving business conditions to shape smarter processes, develop junior colleagues, and deliver measurable value to the organisation.

Programme Governance & Operational Excellence Own and govern the end-to-end administration of EMEA benefits programmes — including medical, pensions, dental, vision, life insurance, disability, and wellness — upholding efficiency, compliance, and a high-quality employee experience as the function's second-level authority. Serve as the primary subject matter expert and trusted advisor across People Services on all benefits operations matters, providing authoritative guidance to team members and cross-functional partners alike. Apply best practices and knowledge of internal and external business issues to continuously enhance programme delivery, service quality, and operational performance. Oversee and govern benefit-related operational activities — including eligibility, enrolments, status changes, terminations, claims, provider portal administration, and payment processes — ensuring rigour, accuracy, and compliance at every stage. Strategy, Planning & Continuous Improvement Partner with Benefit Strategists and product design leads to assess the feasibility of proposed programme changes or enhancements; provide informed SME perspective to shape decision-making and support effective operationalisation. Lead Annual Enrollment planning and execution; manage renewals, enrolment windows, and annual activity calendars in partnership with internal and external stakeholders. Identify and implement process improvements and automation opportunities that reduce manual effort, increase accuracy, and build scalable, future-ready operations. Leverage enrolment data, utilisation metrics, employee feedback, and cost analysis to surface meaningful trends and translate them into actionable recommendations that drive programme optimisation and long-term value. Interpret, document, and govern benefit plan provisions and operational workflows; ensure Knowledge Articles, work instructions, and employee reference materials are current, accurate, and continuously refined to reflect best practice. Financial Oversight & Systems Establish and maintain strong financial controls over benefit utilisations and vendor payments; oversee purchase order management, invoice processing, auditing, and reconciliation across carriers and vendors. Prepare financial reports and programme performance analyses,