Analyst, IT – SCCM

Analyst, IT – SCCM Full-time Location: India - Hyderabad Company: Mattel Global Business Services Company Description CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers. The Team: Job Description Analyst, IT – SCCM Role Overview We are seeking an Analyst, IT – SCCM to support Microsoft Endpoint Configuration Manager (MECM) in a global environment supporting 10,000+ Windows endpoints across 50+ sites. This role focuses on the day-to-day administration and support of MECM, including application deployment, Windows imaging, patching, client health, and troubleshooting. Our Windows devices operate in a Hybrid Entra ID Joined and MECM/Intune co-managed environment, so you'll also work closely with Intune and Endpoint Engineers to support devices across both platforms. Key Responsibilities Support day-to-day administration and maintenance of MECM. Monitor MECM infrastructure, distribution points, deployments, and client health. Troubleshoot and remediate common MECM client and deployment issues. Support Windows imaging, task sequences, drivers, and new hardware models. Package, test, and deploy Windows applications. Support monthly Windows patching, Feature Updates, and compliance activities. Assist with troubleshooting devices managed across both MECM and Intune. Support Autopilot and modern provisioning activities alongside Intune Engineers. Assist with vulnerability remediation and endpoint improvement initiatives. Develop and maintain PowerShell scripts for automation and remediation. Participate in testing, pilot deployments, platform upgrades, and endpoint projects. Maintain technical documentation, runbooks, and knowledge articles. Required Qualifications 2–4 years of experience with MECM/SCCM or similar endpoint management technologies. Experience with Windows application deployment, imaging, or patching. Working knowledge of Windows endpoint management and troubleshooting. Familiarity with Active Directory and Microsoft Entra ID. Basic to intermediate PowerShell scripting skills. Strong troubleshooting, communication, and teamwork skills. Preferred Qualifications Exposure to Microsoft Intune and MECM co-management. Familiarity with Hybrid Entra ID Joined devices and Windows Autopilot. Experience with MECM collections, queries, reporting, or client remediation. Familiarity with ServiceNow or enterprise change management. Microsoft endpoint management training or certification. Why This Role Matters You'll be part of the Endpoint Engineering team responsible for keeping thousands of Windows devices reliable, patched, and ready for employees to use. You'll work alongside experienced MECM, Intune, and Endpoint Engineers while building deeper skills in endpoint management, automation, application delivery, imaging, and modern Windows provisioning. Qualifications What We’re Looking For: Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves. Additional Information Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

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