Senior Specialist, IT Relationship Management

Overview The Sr Specialist position in our IT departmant acts as the Business Relationship Manager for our Order-to-Cash processes at Celanese. Responsibilities

Acts as liaison with customers/stakeholders for troubleshooting: investigate, analyze, solve and test problems/tickets and map Celanese business requirements, processes and objectives; develop necessary product modifications to satisfy needs Facilitates the implementation and support of IT solutions to enhance Celanese business functionality and overall performance, while maintaining a high degree of customer satisfaction Design, configuration and testing SAP Order management, SD, Logistics SAP Modules Design, configuration and testing of interfaces to 3rd party systems/Hubs (EDI, IDoc, etc.) Analyze the current business processes and scenarios of Celanese and recommend/develop solutions to meet the required need Responsible primarily for successful implementation of SAP, providing functional expertise, guidance, presentation and instruction on SAP products to customers Transfer of (local/regional) customer requirements to globally aligned and sustainable IT solutions Carry out complex or novel assignments requiring the development of new or improved procedures Develop and evaluate plans and criteria to be carried out by others; provides direction and leadership to prioritize IT projects for CX/Supply Chain Considers and seeks detailed knowledge of industry best practices Manage or participate in new IT implementations (for example M&As, divestures, new SAP modules or new systems) Always assures quality solutions considering integration aspects into other functions like finance, manufacturing, purchasing etc. and intensive plans for positive, negative and regression testing Maintain a thorough knowledge of the organization and adheres to all organizational standards (Safety, Security, PMO, operational guidelines, Culture)

Qualifications Education

BA or BS in Business or IT related field SAP Sales, SD, Logistics experience AI Technology exposure Language requirement: English, Spanish

7 years SAP related experience in order management, logistics and Sales area Business knowledge and process design skills Ability to analyze problems and provide clear recommendations Strong organizational skills Able to collaborate with stakeholders/internal customers as well as external parties Excellent communication skills, written and verbal Good interpersonal skills Able to Multi-task and work under tight deadlines Must be an effective problem solver Must be willing to travel