Director of Professional Services, AWS Growth Initiatvies, AWS Professional Services

As the Director of AWS Professional Services (ProServe) AWS Growth Initiatives (AGI), you will lead AWS's most ambitious customer transformation initiative: driving enterprise adoption of AI-powered modernization programs that help customers reduce costs by up to 70% while accelerating their cloud journey. In this role, you'll architect and scale repeatable pathways that transform how enterprises migrate from legacy environments to AWS, modernize their security posture, and leverage state-of-the-art AI tooling to compress 12-18 month projects into 3-month engagements. Your days will alternate between strategic planning to refine AI-powered discovery approaches, presenting to C-suite executives on transformation initiatives with quantified business outcomes, and cross-functional collaboration with the global AWS sales and SA teams, ProServe sales and delivery teams, WWSO Security teams, and partner organizations. You'll balance tactical execution (with strategic vision, building sustainable programs that scale across thousands of customers. Throughout, you'll make high-velocity decisions on resource allocation, pricing strategies, and partnership models while reviewing annual planning documents and refining multi-year roadmaps that shape organizational priorities. This role sits at the intersection of strategic business development, technical innovation, and executive relationship management—where your decisions directly impact AWS's growth trajectory and customer success at scale. Key job responsibilities - Define and execute multi-year strategy for AGI programs, developing repeatable pathways that scale from dozens to thousands of customer engagements through AI-powered automation - Engage customer C-suite and line-of-business leaders on transformation initiatives, translating technical capabilities into quantified business outcomes and executive-ready business cases - Drive cross-organizational alignment across Sales, Strategic Customer Engagement, Geography teams, Product, and Partner organizations to ensure seamless program execution - Design and implement scaled delivery models that leverage partner ecosystems while maintaining quality governance and operational excellence - Build and lead multi-layered organization spanning business development, technical specialists, and program managers with clear succession plans and sustainable workload culture - Own pipeline generation and management through AI-powered opportunity identification, monitoring conversion rates, deal velocity, and program health metrics - Make high-velocity decisions on resource allocation, pricing strategies, deal qualification, and risk management with significant business impact - Participate in OP1/OP2 planning, 3-year strategic roadmaps, and organizational planning processes that shape AWS priorities - Champion adoption of AI-powered business development tools and methodologies, driving continuous improvement in delivery effectiveness and customer outcomes - Manage financial planning, P&L responsibility, and operational compliance across programs while balancing growth targets with margin optimization About the team The AWS Professional Services AGI team is an AI-first business development engine designed to accelerate customer adoption and drive large-scale transformation deals globally using scalable mechanisms. Our AGI programs provide standardized, repeatable pathways that help customers navigate complex cloud journeys—from initial migration through modernization to AI-native innovation. The AGI team operates at the forefront of AWS's growth strategy, combining deep technical expertise with strategic business development to unlock opportunities across our largest and most strategic accounts. We work closely with Enterprise Strategists, Expert Services, delivery teams, and partner organizations to create seamless customer experiences that deliver measurable business outcomes.