Sr. Manager Database Engineering

GROW YOUR CAREER WITH US At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family! APPLY ONLINE If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.

The Senior Manager, Database Engineering leads the team accountable for the availability, performance, security, and lifecycle of NCLH's database estate across Microsoft SQL Server, Oracle, MySQL, and PostgreSQL, running both in AWS and aboard the fleet. This is a working leadership role over a blended organization: the incumbent leads and develops a core team of NCLH database engineers and governs delivery from a managed-service team, working through that partner's tower lead, which performs much of the day-to-day run-state database work and scales up for project delivery. Technical direction and roadmap remain with NCLH; the partner executes against them. The role governs the operating model for databases supporting revenue-generating reservation platforms, onboard guest and crew systems, and enterprise applications, and serves as the organization's senior technical authority on database resilience, architecture, and commercial platform stewardship.

RESPONSIBILITIES Own availability, resilience, and recovery across all database platforms in cloud and shipboard environments, including high-availability and failover design appropriate to each platform and location, and recovery point and recovery time objectives by application tier validated through restore testing. Lead database incident response, root cause analysis, and problem management to closure, serving as third-line escalation for major or unresolved incidents in a 24/7 operating environment. Own the technical roadmap and direction for the database estate and set the priorities the managed-service team delivers against, working through the partner's DBA tower lead to define acceptance criteria, accept deliverables, and escalate within the partner's management chain when delivery falls short. Define quality standards, escalation paths, and competency expectations for partner delivery, plan delivery capacity as the partner team scales with project demand, and ensure the knowledge that delivery produces is retained by NCLH. Lead, develop, and retain a team of database engineers, carrying hiring, performance management, development, and compensation recommendation authority, and provide hands-on technical mentorship that builds cross-platform depth and develops senior engineers into technical project leads. Own the database monitoring and observability toolchain, managing performance and capacity from instrumented trend data. Own the patching and version-currency cadence across all platforms and locations, and extend the organization's infrastructure-as-code and GitOps standards to database provisioning and configuration, maintaining drift detection so environments running the same engine do not diverge across the fleet. Govern database change management standards, including approvals, scheduling, and rollback expectations, and own schema change review in partnership with application and DevOps teams. Partner with reservation systems teams on operating standards for the Seaware database estate, and act as a primary technical interface to the platform vendor on database matters. Own the database layer of onboard systems, including guest and crew applications and onboard