Account Director, Strategic

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Strategic Account Directors at Genesys shape the growth and long-term success of our most important enterprise customer relationships across the NOLA region . This role owns the end-to-end account strategy for a portfolio of strategic customers, connecting their business priorities with cloud, AI, automation, customer experience, and contact center solutions that improve customer engagement, operational performance, and business value. You will partner directly with C-level executives and senior decision-makers to understand transformation priorities, influence technology investment strategies, and build measurable business cases for change. With ownership of account growth, executive relationships, pipeline development, and complex commercial opportunities, you will coordinate resources across Solutions Consulting, Customer Success, Professional Services, Product, Marketing, and leadership to deliver a consistent customer experience. At Genesys, we help organizations create better customer and employee experiences through empathy, innovation, and AI-powered experience orchestration. Success in this role requires the ability to build trusted relationships, bring teams together around customer outcomes, and pursue ambitious opportunities that create sustainable value for both customers and Genesys. The role provides significant exposure to enterprise transformation initiatives, regional and global leadership, and complex strategic accounts. You will expand your influence across the Genesys ecosystem while helping define how some of the region's largest organizations approach customer experience, cloud transformation, AI, automation, and digital engagement.

Own the end-to-end strategy for assigned enterprise accounts across NOLA, driving sustainable revenue growth, customer value, retention, and long-term partnership Develop comprehensive account plans that connect customer business priorities, transformation agendas, stakeholder landscapes, competitive dynamics, and commercial opportunities Drive account expansion through new business, upsell, cross-sell, and renewal opportunities across multiple business units, functions, and executive stakeholders Lead complex enterprise sales cycles from discovery and qualification through value definition, business case development, negotiation, and close Build trusted relationships with C-level executives and senior leaders, influencing strategic conversations around customer experience, operational efficiency, AI, automation, innovation, and return on investment Translate customer transformation priorities into compelling cloud, customer experience, contact center, omnichannel, AI, and automation strategies that deliver measurable business value Develop executive-level proposals, presentations, value propositions, and business cases that establish clear commercial and customer outcomes Drive alignment across Solutions Consulting, Customer Success, Professional Services, Product, Marketing, and leadership to mobilize the right expertise around strategic customer priorities Strengthen account penetration by building relationships across customer organizations and identifying new stakeholders, use cases, workloads, and transformation opportunities Maintain disciplined pipeline management, forecasting, account planning, and CRM practices to improve visibility, predictability, and execution Monitor customer adoption,