Warehouse Supervisor - Floor Operations

Warehouse Supervisor - Floor Operations Full-time Company Description CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers. Job Description The Opportunity: The Warehouse Supervisor - Floor Operations is responsible for leading daily warehouse floor activities in a fast-paced distribution environment. This role oversees warehouse leads and associates across receiving, put-away, order picking, staging, loading, shipping, and inventory movement to ensure operational goals are met for productivity, accuracy, safety, quality, and customer service. The Supervisor coordinates workflow, staffing, and priorities based on inbound and outbound requirements, customer commitments, shipping deadlines, and labor availability. This position uses AS400, warehouse systems, spreadsheets, reports, database tools, and forecast information to support daily planning, execution, and decision-making. This role is also responsible for coaching, training, performance management, attendance monitoring, employee relations support, and problem resolution in accordance with company policies, Employment Standards Act (ESA) requirements, and the Collective Bargaining Agreement where applicable. The ideal candidate is a hands-on leader who spends significant time on the warehouse floor, communicates clearly, keeps the team organized, and drives accountability, safety, quality, and productivity throughout the shift. ​​​​​​​ What Your Impact Will Be: ​​​​​​​ Operational Execution Oversee daily warehouse floor operations, including receiving, put-away, replenishment, order picking, staging, loading, shipping, and inventory movement. Plan, assign, and adjust work throughout the shift to meet service levels, shipping schedules, customer requirements, and operational priorities. Monitor workflow, labor utilization, order status, and equipment availability to identify and resolve operational bottlenecks. Ensure orders, shipments, and inventory transactions are completed accurately, efficiently, and on time. Investigate and resolve order issues, inventory discrepancies, product damage, equipment concerns, and process gaps. Partner with Transportation, Customer Service, Inventory Control, Operations Management, and other departments to support smooth daily execution. Communicate shift priorities, performance expectations, operational changes, and service risks to employees and management. Safety, Quality, and Compliance Promote and maintain a safe work environment by ensuring compliance with company Health and Safety procedures, equipment guidelines, and operational policies. Conduct regular floor walks to identify and address hazards, housekeeping concerns, blocked aisles, damaged product, unsafe behaviours, and process non-compliance. Ensure proper use of material handling equipment, PPE, RF scanners, warehouse tools, and other required equipment. Support incident reporting, root cause reviews, corrective action follow-up, and safety communication as required. Maintain standards for product handling, labeling, storage, cleanliness, damage prevention, and warehouse organization. Reinforce compliance with company policies, standard operating procedures, ESA requirements, and the Collective Bargaining Agreement where applicable. People Leadership Provide daily direction, coaching, and support to warehouse leads