Sr Operations Specialist, Operations

Grade Level (for internal use): 08 Department overview As a leading force in transaction reporting worldwide, the Cappitech team has been delivering Regulatory Technology solutions for over twenty years. Our cloud-based, cross-regulation Software as a Service (SaaS) platform empowers banks, brokers, hedge funds, asset managers, insurance companies, and corporates to meet global regulatory standards seamlessly. With a diverse workforce representing our global clientele, we embody S&P Global's values of inclusivity, collaboration, and integrity. Our management is committed to fostering a workplace that nurtures the growth and potential of our colleagues. As our support team expands, you will play a pivotal role in sustaining our momentum. Join a team of innovators dedicated to problem-solving and delivering unparalleled customer experiences in a dynamic environment. Together, we serve our diverse global clientele with excellence.

Summary We are seeking a highly motivated and client-focused professional to join the S&P Cappitech Support and Operations team. The successful candidate will demonstrate excellent analytical skills and the ability to investigate, troubleshoot, and resolve issues from identification through to delivery of a solution. The ideal candidate will possess strong communication and relationship management skills, with the ability to engage effectively with clients, address regulatory reporting inquiries, and resolve complex reporting issues in a timely manner. Experience with regulatory regimes such as EMIR, MiFID II, ASIC, MAS, CFTC, SEC, and SFTR is highly desirable. In addition, the candidate should have experience working in an Agile environment, with a solid understanding of project management processes, stakeholder communication, issue tracking, and driving actions to completion. They must be able to manage multiple priorities, collaborate effectively with cross-functional teams, and take ownership of delivering successful outcomes for clients.  Duties and Accountabilities Dealing with customer enquiries and requests and managing them efficiently and in a timely manner until resolution Timely escalation of issues and ensuring proper follow-up until resolution. Supporting validation or User Acceptance Testing (UAT) for issue resolution. Contributing to client-specific projects as required. Conducting Root Cause Analysis to identify the source of data inconsistencies. Troubleshooting client inquiries and issues by reviewing data in various formats such as Excel files, JSON, XML, FPML messages, and comparing them against mapping sheets, technical specifications, and business requirements to resolve issues or identify system bugs. Case Management by ensuring clients are responding within defined SLAs and case status and comments are updated for internal visibility. Handling Production Incidents and collaborate with internal teams such as Product, Technology, CAM to understand the actual root cause and lead remediation to ensure clients data is correctly reported. Deliver strong and concise messages to clients, protecting S&P, its clients, and reputational aspects of our services.

Professional foundation in Finance, Accounting, Business, or a related discipline. Previous experience in Agile environment, preferably as a Business Analyst or Product ownership role. Preferably, completion or working towards FRM or CFA. Proficiency in Excel, SQL, and understanding of an API at an intermediate level. Demonstrated experience in financial markets or fintech. Understanding of the trade lifecycle across major financial asset classes including securities finance, exchange-traded, and OTC derivatives. Familiarity with financial markets and Regulatory Reporting Regimes (SFTR/MiFID/EMIR/ASIC/MAS/CFTC). Ability to comprehend technical concepts. Competence in querying and extracting data from databases. Knowledge of other vendor systems like ANNA, Reuters etc. is