Operations & Learning Specialist

Based in St. Louis, Core & Main is a leader in advancing reliable infrastructure™ with local service, nationwide®. As a specialty distributor with a focus on water, wastewater, storm drainage and fire protection products and related services, Core & Main provides solutions to municipalities, private water companies and professional contractors across municipal, non-residential and residential end markets, nationwide. With over 370 locations across the U.S., the company provides its customers local expertise backed by a national supply chain. Core & Main’s 5,700 associates are committed to helping their communities thrive with safe and reliable infrastructure. Visit  coreandmain.com  to learn more.

Summary The Operations & Training Specialist serves as a field-based resource responsible for supporting associate onboarding, training, development, and operational excellence initiatives across an assigned territory. This role partners closely with branch leadership, regional leadership, and the Learning & Organizational Development team to drive consistency in operational processes, support systems adoption, and enhance associate effectiveness. The incumbent works directly alongside associates and managers within branch locations, providing hands-on coaching, onboarding support, process training, and operational development to ensure alignment with company standards and best practices.

Deliver hands-on training, coaching, and development for Inside Sales Representatives (ISRs) and other operational associates. Support new hire onboarding and accelerate associate productivity through structured training and development programs. Drive adoption and effective utilization of business systems, including ERP and operational technology platforms. Partner with branch and regional leadership to identify training opportunities and address knowledge or process gaps. Assist with warehouse operations training and the reinforcement of operational best practices. Conduct branch visits to observe workflows, provide coaching, and recommend process improvements. Facilitate classroom, virtual, and on-the-job training sessions as needed. Support change management and implementation initiatives related to operational processes, systems, and organizational programs. Collaborate with the Learning & Organizational Development team to ensure regional training efforts align with enterprise learning strategies. Track training progress, identify development needs, and provide feedback to regional leadership regarding opportunities to improve performance and operational effectiveness. Reports directly to Regional Leadership, with a dotted-line reporting relationship to the Learning & Organizational Development team to support alignment of training content, delivery methods, and development priorities.

3+ years of experience with Core & Main, ideally in a sales focused or supporting role. Ability to analyze performance data to identify gaps and drive improvements. Proficiency with Microsoft Office tools (Excel, PowerPoint, Word) and collaboration platforms (Teams/SharePoint). Ability to identify potential problems and develop effective solutions without immediate direction or supervision. Ability to manage deadlines, multi-task and operate in a fast-paced environment. Excellent communication skills and ability to work cohesively with all stakeholders and trainees. Must be able to motivate and hold groups of individuals accountable.

Bachelor’s degree in a related field or equivalent combination of education and experience. Experience in a learning & development, sales enablement, branch, talent development, or a related training role. Demonstrated experience facilitating training and coaching others (live and/or virtual) with measurable performance outcomes. Experience supporting a structured sales trainee, management trainee, or leadership development program.