Senior Manager, Behavioral Health Utilization Management

Purpose: Manages the behavioral health (BH) utilization review clinicians to ensure appropriate care to members. Oversees and works with senior leadership on utilization management issues related to member care, provider interactions, and facilitates operations within utilization management. This is a remote opportunity supporting BH UM. Applicants must one of the following active clinical licenses: LCSW, LMHC, LPC, LMFT, LMHP, or RN. Oversees the behavioral health (BH) utilization review clinicians and ensures compliance with applicable guidelines Reviews and analyzes BH utilization management (UM) activities, over/under utilization, operations, costs, and forecasted data to identify areas for improvement within UM to align to goals and objectives Manages and tracks achievement against goals and objectives and HBR performance for BH utilization management team to achieve cost-effective healthcare results and to ensure appropriate care to members Manages and reviews BH utilization management and financial reports to identify trends and areas of improvement and provide recommendations to BH senior leadership Oversees processes, regulations, contractual and accreditation standards, and industry best practices related to BH utilization management to ensure compliance with BH utilization management policies and procedures Identifies process improvements for the BH utilization management team to achieve cost- effective healthcare results and presents to BH senior leadership team Works with the BH senior leadership team to develop and implement UM policies, procedures, and guidelines that ensure appropriate and effective utilization of healthcare services Educates and provides resources for utilization management team on key initiatives and to facilitate on-going communication between utilization management team, members, and providers Oversees the People Leader in the training of BH utilization management team members to ensure adequate training and high-quality care to BH members Supports in developing the overall strategy for onboarding, hiring, and training new BH utilization management team members Provides support and career development feedback to Supervisors Leads talent management activities to develop and cultivate future leaders. Attends company meetings in absence of people leader Effectively manages escalated calls/issues that require additional research or special handling Leads and manage others in a matrixed/cross functional environment with tight timeframes and strict deadlines Leads and champions change within scope of responsibility Effectively presents information and responds to questions from peers, leaders and internal/external customers Performs other duties as assigned Complies with all policies and standards Education/Experience: Requires Graduate of an Accredited School of Nursing or Bachelor's degree and 6+ years of related experience, including prior management experience. 3+ years management experience preferred. License to practice independently, and/or have obtained the state required licensure as outlined by the applicable state required. Strong knowledge of utilization management principles preferred. Advanced understanding of medical necessity criteria for a broad range of BH services preferred. License/Certification: LCSW- License Clinical Social Worker required or LMHC-Licensed Mental Health Counselor required or LPC-Licensed Professional Counselor required or Licensed Marital and Family Therapist (LMFT) required or Licensed Mental Health Professional (LMHP) required or RN - Registered Nurse - State Licensure and/or Compact State Licensure required Pay Range: $102,900.00 - $190,500.00 per year At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more