Operations Experience Intern (Summer 2027)

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

The way people experience a company isn't defined by one big moment—it's shaped by hundreds of small ones. The first day on the job. A leader's message after a major milestone. An All Hands that leaves you excited about where the company is going. Those moments don't happen by accident.

Operations Experience exists to design those moments with intention. We partner with leaders across Operations to build the communications, systems, and experiences that help people feel informed, engaged, and inspired as the organization grows. One day we might be designing a leadership experience, the next we could be reimagining onboarding, creating a new communications strategy, planning an event or recognition moment, or building tools that make it easier for teams to find the information they need. We love turning ideas into experiences and bringing order to complexity. Above all, we believe the details matter in every moment.

As an Operations Experience Intern, you’ll work on real projects across internal communications, events, onboarding, employee engagement, and the systems we use to keep teams connected. You may help build a new employee experience, organize information so it is easier to find, support an Operations event, develop communications, or turn an idea into a polished resource that teams can actually use. Your work will contribute directly to shaping an Operations experience that grows alongside the organization. You’ll work closely with the Head of Operations Experience and cross-functional partners, learning how strategy moves from an idea to a fully executed experience in a fast-moving environment.

• Support the development and execution of Operations communications, including drafting, editing, designing content, and ensuring information is clear, consistent, and actionable.

• Plan and create employee experiences across All Hands, events, offsites, onboarding, and other culture-building moments.

• Partner on the organization and innovation of internal resources and information systems, including digital workplace pages, communication calendars, design, and planning tools.

• Assist with