Sr Lead Solution Architect

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role 
 As the Salesforce Solution Architect, you will own the end-to-end solution architecture for Salesforce Field Service, Service Cloud, mobile field operations, integrations, data, automation, and emerging AI/Agentforce capabilities. This role partners across Product, Field Operations, Architecture, Security, Engineering, and vendor teams to translate business outcomes into scalable, secure, supportable, and future-ready platform solutions that simplify field operations, improve technician productivity, and enable Lumen’s long-term digital transformation goals.   Only U.S. citizens or Permanent Residents/Green Card holders will be considered for this position.   Salesforce Field Service (FSL/SFS) experience is highly preferred   Location 
 This role is designated as a fully remote position within the United States. The Main Responsibilities 
 Own Salesforce solution architecture across Salesforce Field Service, Service Cloud, Field Service Mobile, dispatcher experiences, enterprise integrations, reporting data flows, automation, and AI-enabled field service capabilities. Define target-state architecture, reference patterns, solution roadmaps, and phased delivery approaches that support field simplification, legacy platform modernization, and long-term platform scalability. Lead discovery and solution design workshops with Product, Field Operations, Dispatch, Architecture, Security, Engineering, Data, and vendor partners to align business outcomes, KPIs, user journeys, and technical design decisions. Translate complex field operations needs into durable Salesforce designs for Work Orders, Service Appointments, Service Resources, Service Territories, Work Types, Skills, Scheduling Policies, Dispatcher Console, Field Service Mobile, appointment lifecycle, job status lifecycle, and offline/mobile-first workflows. Architect scalable integration patterns between Salesforce and enterprise platforms using MuleSoft, APIs, platform events, Kafka/event-driven patterns, secure data exchange, and resilient synchronization strategies. Guide platform-first solutioning by evaluating out-of-the-box Salesforce capabilities before recommending configuration, automation, or custom development, ensuring solutions are maintainable, governed, and aligned with Salesforce best practices. Design future-ready AI and automation capabilities, including Agentforce-powered technician assistance, work order summaries, guided troubleshooting, knowledge retrieval, next-best-action workflows, anomaly detection, and predictive operational insights. Establish responsible AI design patterns, including grounding strategy, prompt and instruction design, guardrails, permission scope, privacy, auditability, monitoring, and alignment with enterprise AI governance. Create architecture artifacts, solution blueprints, data and integration diagrams, decision records, non-functional requirements, security considerations, deployment patterns, and support transition materials. Partner with Technical Architects and Lead Engineers to validate detailed designs, review implementation approach, manage technical debt, ensure platform limits are respected, and support high-quality