Account Executive/Sr Account Executive

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. As a consultative sales professional, the Account Executive is responsible for both driving net new business and expanding and retaining existing customer relationships. This hybrid role requires a strong ability to identify and acquire new logos while also nurturing and growing a defined customer base by uncovering additional value, driving adoption, and expanding Genesys’ footprint. Account Executives help solve the business needs of prospects and customers by aligning those needs and goals with Genesys solutions. They own the full sales cycle across both new and existing accounts, coordinating resources and managing the entire opportunity pipeline end-to-end. As an Enterprise Account Executive, your mission is to balance new business acquisition with strategic account development, ensuring sustainable revenue growth across your territory.

Responsibilities The Account Executive team is responsible for managing all customers and opportunities across the Genesys business. This includes leveraging marketing-generated leads, proactively identifying new opportunities, and building pipeline—with a farmer approach—focused on deepening relation managing complex sales scenarios across both prospects and existing customers. The role combines a hunter mindset—focused on opening new doors and relationships, driving retention, and expanding existing accounts. Once an opportunity is closed, the Account Executive remains engaged in the early post-sales phase to ensure a smooth transition, customer satisfaction, and identification of further growth opportunities. This is achieved in collaboration with Technical Pre-Sales, Business Consultants, and Customer Success teams.

The primary responsibilities for this role include (but are not limited to): Drive net new business acquisition through proactive prospecting, pipeline generation, and closing new logos Manage and grow existing accounts, identifying cross-sell and up-sell opportunities to expand customer value Build and execute strategic account plans that balance short-term wins with long-term growth Collaborate with peers and management to continually improve the sales organization Identify customer needs and effectively understand and respond to objections Align client business objectives with Genesys offerings and solutions Negotiate and close complex sales opportunities across both new and existing customers Act as a trusted advisor, guiding both prospects and customers on strategic initiatives Maintain and expand relationships with key stakeholders Drive customer retention by ensuring ongoing value realization and satisfaction Effectively sell a broad portfolio of solutions across multiple industries Partner with pre-sales and cross-functional teams to deliver compelling value propositions Proactively manage all aspects of opportunity development across the sales cycle Bring innovative ideas to customers and internal teams Foster a collaborative, high-performance team environment Demonstrate strong business acumen and commitment to excellence Requirements Track record of success in selling cloud customer engagement solutions (CCaaS/SaaS) to a diverse customer base, demonstrating an efficient and tenacious approach to uncover customer expectations and needs Proven ability to both acquire new business and expand existing accounts in a complex, consultative sales environment Superior active listening