Software Engineer II - CRM

Digital products play   a central role   in how we create value for customers, support the teams who serve them, and shape the consumer experience.     Our product organization brings together small, empowered teams that move with clarity, speed,    and purpose , e nabling digital to be a meaningful source of advantage across   Coca-Cola’s North America Operating Unit .   Our work spans customer journeys, service delivery, sales workflows, and the platforms that   connect   them. We are raising our standards for product craft and rebuilding the systems behind these experiences.     As a Software Engineer, you will be a core contributor   on   an empowered product team, working closely with Product Management, Design, and fellow Engineers to build high-quality software that solves real customer problems. This role is for engineers who want to grow their craft, develop strong product instincts, and contribute to solutions—not just execute tasks.

Build user- centered,   enterprise software that directly improves how sales teams work with customers. Engineers on the Sales Experience team partner closely with users, product, design and other stakeholders to design, build, and evolve connected tools, data, and workflows used daily by sales teams. You will build solutions across the North America Operating Unit across Retail, Food Service, and finance teams. The work spans experimentation, systems thinking, and continuous improvement. You will   be responsible for   optimizing   business outcomes like profitable volume growth, productivity, execution quality, and customer impact rather than technology for its own sake.    You’ll   help create scalable, reliable platforms and experiences that reduce friction, surface insights, and enable better decisions all while   operating   at the standards required of enterprise software.       How We Work   You’ll   be part of a dedicated, cross-functional team (Product, Design, Engineering) that is:   Empowered to solve problems, not just build features   Accountable for outcomes, not output   Collaborative by default, from discovery through delivery   Continuously learning, using data and customer insight to improve     Key Responsibilities   Partner in Discovery & Solution Shaping   Partner   with Product Management and Product Design to deeply understand customer problems, workflows, and pain points   Contribute to solution discovery, including ideation, prototyping, and evaluating multiple approaches   Bring a technical perspective to help the team   identify   what is   feasible , what is valuable, and what is worth building   Challenge assumptions and propose alternative solutions that are simpler, faster, or more impactful     Lead Technical Direction for the Team   Define and guide the technical approach, architecture, and system design for your team’s product area   Make pragmatic tradeoffs between speed, scalability, maintainability, and cost   Ensure alignment with broader platform and enterprise architecture where appropriate   Identify   and manage technical risks early, surfacing tradeoffs clearly to partners     Own End-to-End Engineering Outcomes   Lead the team in delivering high-quality solutions that meet standards for performance, reliability, security, and scalability   Ensure strong engineering practices, including testing, observability, and CI/CD   Maintain a high bar for code quality and system design through reviews and hands-on contribution   Drive continuous improvement of the product through iteration, feedback, and learning     Own   Outcome-Oriented Delivery   Partner with Product and Data to define and track success metrics and outcomes   Ensure the team is focused on delivering meaningful impact, not just completing work   Use data, customer feedback, and experimentation to guide decisions and prioritize