Network Engineering Manager

Description & Requirements

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At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you. The Network Governance & Monitoring Manager leads the network-specific governance, vulnerability management, compliance, documentation, and monitoring functions that support the Enterprise Network organization. The role provides oversight of the 24x7 Network Operations Center (NOC), network audit readiness, vulnerability tracking, operational controls, runbooks, and continuous improvement activities. This leader works closely with Network Engineering, Network Operations & Reliability, Security, Risk, Compliance, Audit, and third-party service providers to maintain strong operational discipline, improve monitoring effectiveness, reduce network risk, and ensure the network organization is prepared for audits and regulatory reviews. Governance, compliance, vulnerability tracking, and audit responsibilities in this role are specific to the Enterprise Network environment. The role does not own enterprise-wide governance, audit, cybersecurity, or vulnerability management programs. This position may be worked remotely within the United States, with the exception of California. This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, PERM). All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you’ll be responsible for: Network Monitoring & NOC Oversight Provide leadership and oversight for the 24x7 Network Operations Center and eyes-on-glass monitoring service. Manage third-party NOC and monitoring service providers, including service quality, performance reviews, escalations, and accountability. Ensure effective alert validation, event triage, incident creation, escalation, shift handoffs, and approved runbook execution. Drive improvements in alert quality, monitoring coverage, operational visibility, responsiveness, and escalation accuracy. Maintain network monitoring procedures, escalation paths, service expectations, and operational metrics. Partner with the Observability team to address missing events, incorrect severity, stale alerts, platform issues, and monitoring gaps affecting network operations. Occasional evening and weekend availability required to respond to urgent operational needs, system outages, or critical business events. Travels to remote JHA offices as needed for meetings or company events. Network Governance, Compliance & Audit Readiness Lead network-specific governance and operational control activities. Coordinate network audit readiness, evidence collection, response activities, and remediation tracking. Maintain network control documentation, evidence repositories, standards, and supporting records. Monitor adherence to network policies, configuration standards, operational procedures, and required controls. Track network-related findings, action plans, risks, exceptions, and remediation commitments through closure. Partner with Security, Risk, Compliance, and Audit teams on network-specific requirements while those teams retain ownership of their enterprise programs. Network Vulnerability Management Coordinate vulnerability remediation activities for network devices, platforms,