Executive Casino Host (Harrah's Philadelphia)

PLAYER SATISFACTION: Responsible for flawlessly booking all guest trip accommodations i.e. special event reservations, restaurant reservations, shows, hotel, transportation, special amenities, etc. Handles and resolves player problems or service issues that may arise from time to time. Maintain goodwill with all guests. Ensures guests are aware of all property special events and promotions, and supports execution of special events and promotions through attendance. Continuously serves as a customer listening post, ensuring that all customer feedback is properly recorded and forwarded to the appropriate manager to ensure that all service and marketing programs are functioning as designed. Actively seeks out target players while customer is on property and takes appropriate steps to ensure that new or infrequent guests are properly introduced to our product, Total Rewards program and/or direct mail programs.