Hotel Manager - Four Points by Sheraton Cikarang

*Note: Position is based at Four Points by Sheraton Cikarang. Location information will be updated once the location code is available in the system.

HOTEL DESCRIPTION Four Points by Sheraton Cikarang features 238 guestrooms and suites and offers an all-day dining restaurant, café and bar, as well as a fitness center and function room, providing approximately 170 sqm of event space. Strategically located in the heart of the Cikarang industrial corridor, the hotel is situated directly opposite the West Cikarang Toll Gate along the Jakarta–Cikampek Toll Road, providing convenient access to Jakarta, Karawang, and Bandung. The hotel is integrated with Pollux Chadstone Mall within a mixed-use development comprising four residential towers above a multi-level retail podium. The hotel is located approximately 10 km from Cikarang Station and 70 km from Soekarno-Hatta International Airport. Nearby attractions include Delta Silicon Industrial Park, Cikarang Dry Port, Jababeka Golf & Country Club, and AEON Mall Deltamas. Renovations will be carried out in phases and remaining are expected to be fully completed by Q1 2029.

JOB SUMMARY Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.

CANDIDATE PROFILE The ideal candidate for this role would have previous work experience in Indonesia as a Hotel Manager, preferably with pre-opening/ conversion experiences. Candidate is required to be proficient in communicating in Bahasa Indonesia.

Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Managing Profitability and Departmental Budgets • Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results. • Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience. • Reviews financial reports and statements to determine how Operations is performing against budget. • Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy. • Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance. • Strives to maintain profit margins without compromising guest or employee satisfaction. • Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence. • Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. • Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to