Business Development Representative

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Job Title: Business Development Representative Department & Team: Southeast / Iberia BDR Team Reports to: Frida Nguyen Location: Madrid What You’ll Do As a Business Development Representative, you will play a key role in driving new business growth across strategic accounts in Iberia (Portugal and Spain). You will focus on building pipeline, engaging senior stakeholders, and partnering closely with Strategic Account Executives to execute targeted account strategies. Drive outbound prospecting cross strategic accounts using calls, email, LinkedIn, and targeted campaigns Identify, research, and engage key decision-makers within Strategic and Enterprise organizations Partner closely with Strategic Account Executives to execute tailored account-based strategies and develop territories Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities Clearly articulate the value of Genesys Cloud and CX solutions aligned to customer challenges and business outcomes Consistently generate qualified pipeline aligned with regional revenue goals Maintain accurate activity tracking, pipeline management, and reporting in Salesforce Meet and exceed KPIs related to meetings booked, pipeline creation, pipeline acceleration and conversion rates You are a driven, curious, and results-oriented professional with a passion for building pipeline and engaging customers. 1-2 years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environment Fluency in Spanish, Portuguese and English Proven track record in outbound prospecting and pipeline generation Comfortable engaging mid-senior-C-level stakeholders in complex organizations Excellent communication, organizational, and time-management skills Experience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools is a plus Incredible business acumen #LI-MC1 Working at Genesys AI at enterprise scale  – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
 Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps. Every application is