Customer Support & Field Engineer

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview The Systems Design & Implementation Engineer is part of the Solutions and Services department. This department is in charge of executing the implementation and post-implementation services according to contractual specifications, market best practices, internal guidelines, efficiently, and with strong customer focus. All services must be delivered in an excellent manner, exceeding customer expectations.

The Customer Support & Field Engineers are part of the post-sales team within the Services organization. The team is responsible for designing and guiding the technical implementation of government and commercial communications system solutions, leveraging new technologies and approaches sourced from both inside and outside of Motorola Solutions. The Customer Support & Field Engineer role will form part of multi-disciplined project teams to design and deliver complex mission critical voice and data systems. The systems may be used directly by our customers or by Motorola Solutions to deliver Managed Services to our customers. The Customer Support & Field Engineers will work in the post sales phases of projects and may support multiple projects in a given period depending on size and complexity. There may also be a requirement to provide support to pre-sales activities. The Customer Support & Field Engineer role can operate at different levels within the organization and/or projects. The level of the role will be determined by the size and complexity of the project or activity as well as the level of the individual within the organization. The Customer Support & Field Engineering role can be fulfilled at any level within the TS career ladder, however, engineering staff at a lower level will focus on smaller projects or elements of larger projects with a higher level of supervision.

Manage and/or Perform detailed the implementation of communication system solutions and services which satisfy the requirements of the customer, end users and operator; Support of update of system ‘as built’ documentation Provide local support to the customer (in some cases 24/7 on call Service support); Perform Preventive and Corrective Maintenance to customer systems under support contract Build Customer relationships; presenting technical solution to Customer, conducting negotiations with Customers, partners and suppliers and providing Customer technical consultations, advices and review as well as technical documentation as per the Contract requirements Provides technical support and consultations for / with the System Integration Centers and clarification of technical issues with the Customer, third parties and within Motorola Solutions. Provide 3rd party management for ordering, installation and integration, documentation, quality management and acceptance testing, technical change management. Participate in Factory Acceptance Test (FAT) and (on-site) Site Acceptance Tests (SAT), while coordinating all technical aspects of the acceptance testing. Work with product groups to ensure equipment is available to meet project timescale. Provide technical support during all project phases Support SW / HW upgrades Attending customer meetings, status updates, project reporting etc. Manage, supervise and audit subcontractors providing supplemental support services Technical CSM support  Depending on the project scope, a Customer Support & Field Engineer may take a technical lead role responsible for