Event Programmer (PT)

JOB DESCRIPTION – EVENT PROGRAMMER, PART TIME Location: British Columbia, Alberta, Saskatchewan, Manitoba (Remote) Division: Ticketmaster NA Line Manager: Manager, Event Programming Operations  Contract Terms: Part Time, up to 20 hours per week Position Details: This job advertisement is for an existing, immediate vacancy THE TEAM The Event Programming Operations team drives and supports all elements of Event Programming for Canadian Ticketmaster clients as well as load-balancing support for global teams as needed. The team collaborates with Support and Technology teams as well as other leaders within Live Nation to ensure efficient and accurate programming of event builds, quality assurance and edits. The team drives special projects above and beyond the daily EP workflow that are proactive and innovative to improve the operational efficiency for Event Programming.  THE JOB Reporting to the Manager, Event Programming Operations, the Event Programmer role consists of a high-level of interaction and communication with our clients as well as with our internal teams involved in creating event listings. The incumbent of this role is responsible for collecting, reviewing, and inputting accurate data into Ticketmaster’s proprietary Host programming system, following procedural best practices and established standards, and verifying the output. The tool knowledge set for the position includes Host and Host applications, EventPro, TM1 and EMT. Kindly note this position does not involve event planning.

Meet and exceed Event Management service level agreements Accurately input event data into Ticketmaster Host system and identify and resolve event related errors Work with clients, promoters, and internal departments such as marketing, accounting, customer service, event operations and support and client support, when creating events and distributing information regarding those events Establish and develop relationships with assigned clients On-Call schedule rotation amongst the team; after hour, weekend and holiday client support responsibilities From time to time, will be responsible for other duties as assigned by, but not limited to, Senior Event Specialist, the EM Manager, or the Regional Director of Event Management WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) Must have the ability to accommodate a flexible schedule including some weekends, evenings, and holidays. Must be computer literate with excellent data entry skills. Service oriented, with strong organizational and communication skills. Able to successfully handle multiple priorities. Certain degree of creativity, latitude, and problem solving is required. Overall awareness of the entertainment business is important Excellent written and oral communication skills, good organizational skills, and attention to detail. Assets: 1-2 years’ experience with the Ticketmaster systems (i.e., Host) Box Office experience YOU (BEHAVIOURAL SKILLS) Business Acumen – You understand and can apply general business concepts, using external networks to understand market situations and industry.  Problem Solving and Innovation – Gathering appropriate perspective and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner. A free and independent thinker, open to new ideas and concepts.  Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).  Winning Teamwork – Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and