PC Network Support Technician 4

RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and secure technological solutions to enable strategic objectives. We’re looking for innovators who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours by expanding your personal network and developing skills, whether you are new to the field or an industry thought leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career. Northrop Grumman’s Corporate Sector's Chief Information & Digital Office (CIDO) is seeking a PC Network Support Technician 4 to support its IT Infrastructure & Operations organization's Classified Solutions team. The selected candidate will provide complex end-user support and service operations at the Service Desk for classified workstation, account, connectivity, and cloud-access issues affecting Microsoft Azure Government Secret Cloud and AWS Government Secret Cloud environments from air-gapped company networks. This role functions as a lead worker for Service Desk operations, providing technical direction, resolving the most complex user issues, and supporting standardized and non-standard procedures where cloud access from classified networks must be restored, maintained, or escalated. The selected candidate will work on-site at our Redondo Beach, CA; Rolling Meadows, IL; Linthicum, MD; or Melbourne, FL site, full-time, in a classified environment requiring direct support to users, devices, and enclave connectivity workflows. The responsibilities of this role include, but are not limited to, the following: Serve as a senior Help Desk Analyst, providing technical direction, work coordination, and hands-on support for end-user devices, account access, network connectivity, and classified cloud service consumption across Microsoft Azure Government Secret Cloud and AWS Government Secret Cloud environments. Communicate complex technical issues clearly to end users, cyber personnel, system administrators, network engineers, and leadership while maintaining high customer confidence during support incidents. Maintain high customer satisfaction while enforcing classified handling requirements, approved access methods, and operational procedures for enterprise and program enclave support. Coordinate across users, service desk personnel, system administrators, network engineers, cybersecurity teams, and enclave owners to diagnose and resolve multi-system issues affecting classified workstation and cloud-connected operations. Act as the primary escalation point for complex end-user issues involving workstation configuration, authentication, endpoint posture, enclave connectivity, and access to Microsoft Azure Government Secret Cloud or AWS Government Secret Cloud services from air-gapped classified networks.