Specialist - F&A - AP 4A

Specialist - F&A - AP Ready to turn bold ideas into real-world impact?  At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.   If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.    Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.  Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Key Responsibilities for Band 5s and Band 4s (Production Resource) Agency Billing Reconciliation of billing, cash, and ledger balances Completing transaction matching and application of customer payments where needed and resolution of mismatched cash Recording any small dollar adjustments in discussion with Customer appointed manager Preparation & finalization of carrier payables and settlement support Monitoring and escalation of aged receivables and settlement exceptions Direct Billing Reconciliation of carrier statements to internal records including any manual matching where needed Recording any small dollar commission adjustments in discussion with Customer appointed manager Identification, monitoring and escalation of commission discrepancies/exceptions Mandatory Cash Application & Disbursement Cash Statement Reconciliations Must Have for band 4 (FLM) Complex Accounts & Transactions Oversight: Direct the team responsible for handling high-priority, complex accounts and transactions. Ensure thorough analysis, strategic problem resolution, and effective communication with both internal and external stakeholders to maintain financial integrity and client satisfaction. Customer Service Excellence: Oversee and coach the team to deliver best-in-class customer service, ensuring responsiveness, professionalism, and empathy in all interactions with internal teams, carriers, and clients. Investigate and resolve escalated issues with a focus on continuous customer satisfaction improvement. Month-End Close Management: Oversee all month-end closure activities related to agency/direct bill, including the preparation of journal entries, accruals, reconciliations, and variance analyses to ensure timely and accurate financial reporting. Cross-Functional Collaboration: Actively collaborate with Carrier Relations, Agency Operations, and Finance teams to resolve discrepancies, identify process gaps, and drive cross-functional efficiencies. Performance Monitoring and Reporting: Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs) to ensure processing accuracy, reconciliation timeliness, and high customer satisfaction levels. Continuous Improvement Initiatives: Drive operational excellence by leading continuous improvement projects utilizing Lean, Six Sigma, or other process improvement methodologies to enhance quality, speed, and cost-effectiveness. SOPs and Training Development: Design, implement, and maintain comprehensive standard operating procedures (SOPs) and training programs to ensure consistency, scalability, and high-quality performance across all team members.

Bachelor