Residential Claims Adjuster, AMF licensed, Bilingual (Eng./Fre.)

Pay Details: 58 800 $/ $58,800 - 83 000 $/$83,000 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Department Overview TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches. In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada. At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated, and professional development is taken seriously. More than just a job, we offer rewarding careers.

Responsibilities of the role include but are not limited to the following:  Meet or exceed the needs of the customer by adjusting claims in accordance to policy coverage with accuracy and speed Pro-actively work collaboratively with internal and external partners to ensure a legendary customer experience in all interactions Appropriately leverage external vendors, approved and non-approved Share knowledge, expertise and provide advice to colleagues in order to recommend additional services/support/resources to the customer, where necessary Ensure customer problems are handled appropriately and escalating issues when necessary Contribute to a positive working environment Demonstrate flexibility to be able to change activities based on customer and business needs Actively participate in the performance management process Meet professional/personal development objectives by utilizing learning maps and external courses as required Engage in and complete all internal training required for the role Actively participate in regular meetings Actively participate and/or lead peer coaching and training Provide guidance and technical support to colleagues Assess and mitigate risks and escalate as required Ensure accurate and timely reserving of claims Contribute to the business objective for Operational Excellence by adhering to mandatory compliance and audit requirements Understand and apply business operation policies and procedures and legislation Be knowledgeable of and comply with company and industry codes of conduct Ensure necessary due diligence to support the accuracy of all insurance claims Job Requirements bilingualism in English and French is required for this role In order to be considered for this role, a successful candidate must possess a valid AMF claims adjuster license 2+ years of