Field Service Technician - Retail Equipment

Our Opening and Your Responsibilities

This is an entry level position. The individual is responsible for performing calibration and preventative maintenance (PM) on weighing and wrapping equipment without assistance, within the respective Business Area. This individual will be required to more frequently utilize resources such as technical support, mentors, or other training materials to complete these tasks. May be required to assist others on installations, projects and/or repairs as necessary, but would not be able to perform repairs or installations independently. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Perform PC networking & software configuration Perform calibrations and preventative maintenance duties according to METTLER TOLEDO procedures and customer requirements. Actively update and ensure data integrity of the service database. Assist and cooperate with Scheduling Analyst and Service Support Team as necessary. Achieve assigned targets while controlling expenses. Ensure company vehicle is serviced and maintained according to fleet requirements and policies. Is proactive in promoting and selling service and products. Submit sales leads at a level commensurate with experience. Maintain inventory levels as assigned by SBU and maintain appropriate accuracy and control over stocked items. Ensure productivity and other assigned KPIs are met. Resolve first-line customer concerns and helps resolve invoicing issues when applicable. Ensure compliance with all company and customer safety and quality policies and procedures. Work to ensure customer uptime requirements are met and that all work assignments are completed on time. Accurately complete and submit all required paperwork on a daily basis as required via company issued Laptop PC in a professional manner Maintain a close professional relationship with external/internal customers, sales, technicians and leaders. Complete Kronos time keeping on a daily basis and insure punches are entered for each activity as they occur. Provide accurate problem analysis to higher level technical personal when escalation to resolve the issue is required. Work to ensure an atmosphere of collaboration and teamwork with field and service support colleagues. Comply with the Company Fleet policy. Accurately submit Weights & Measures paperwork to state/county in a timely manner. On-call rotation is required to support Mettler Toledo customer base. All other duties as assigned.

What You Need to Succeed

A valid driver's license. Minimum of a High School Diploma or GED or 5 years relevant experience and an aptitude in the areas of Engineering, Electronics, Instrumentation, Technology or Computer Science or equivalent education and experience in a technical support role, technical troubleshooting or technical installation of electronics or electromechanical technology. Associate's degree (AA) with a technical major or equivalent from a two-year College is preferred. Customer facing or field service experience preferred. Commercial experience desired. Basic understanding of electrical and mechanical repair philosophies including: basic understanding of PC networking & software configuration 1 - 3 years electro /mechanical repair or weighing industry experience. The ability to obtain and maintain a valid Weights & Measure license for assigned service area. * Demonstrated skill in the use of Microsoft Office products including Word, Excel and Outlook. The capability of learning proprietary software and be able to review and update information using METTLER TOLEDO programs. The ability to travel overnight, which may be up to 10% on avg.; but could be as high as 25% depending on business needs; expectations are to travel primarily via the Company assigned vehicle, but may be required to travel by plane. Residence within the service territory. The ability to work overtime in the range of 10 - 15% on average, but may be as high