Azure Capacity Program Manager

Microsoft Customer and Partner Solutions (MCAPS) - Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. The Customer & Commercial Success (CCS) organization, an organization within MCAPS-Core, is the connected engine that turns Microsoft’s commercial strategy into execution at scale — making it simpler and faster for the field to win for every customer, in every segment, region, and role. The organization brings together planning, landing, execution excellence, services portfolio and delivery, and field activation across Account Team Unit (ATU), Solution Team Unit (STU), and Customer Success Unit (CSU) to accelerate customer value, drive growth, and strengthen the end-to-end experience across every customer moment. We are seeking an Azure Capacity Program Manager to drive worldwide Non-AI Capacity Escalations and Unifed Action Tracker (UAT) execution for Americas Datacenter (DC) Regions. This role operates at the intersection of MCAPS, Engineering, and Regional Owners, transforming high-priority customer demand signals into actionable escalation outcomes that protect revenue, optimize allocation, and enable growth at scale. The role is accountable for managing end-to-end UAT intake, triage, and execution; operationalizing and continuously improving worldwide escalation processes; and enabling clear decision-making through high-quality data and insights. Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Escalation & UAT Management Partner with the WW Non-AI Capacity Escalations Lead to manage end-to-end UAT intake, triage, and execution to unblock high-priority customer demand. Support global coordination across MCAPS, Engineering, and Regional Owners to assess request viability, drive prioritization, and advance approvals in constrained regions. Data Quality & Governance Ensure high-quality UAT data and hygiene, enforcing completeness and consistency to enable efficient triage and decision-making. Process & Program Management Excellence  Help operationalize and continuously improve worldwide escalation processes, including scrums, prioritization, SLAs, and reporting frameworks. Automation & Optimization  Drive process and tooling enhancements (e.g., automation, reporting, workflow simplification) to reduce manual effort and improve turnaround times. Insights & Reporting Generate insights on escalation trends, risks, and outcomes to inform leadership decisions on capacity allocation and process optimization.

Required Qualifications Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.

Experience managing intake, triage, and execution across cross-functional stakeholders. Experience with data hygiene, reporting, and storytelling. Experience influencing Engineering, Field, and Regional