Manager -Service Contract & Warranty

Location: IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli

 Position Role Type: Hybrid Who We Are: At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.  Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense. What Our Expectations Are: In Commercial Support, we believe that everything starts with our people. We foster a learning organization by providing opportunities for development, growth, and empowerment. We establish our products and services as the customer preferred choice by delivering world-class product & service dependability and benchmark customer service. We drive change and quality through our employee's imagination, dedication, and skills of their craft. We augment this by using technology, striving for proactivity, synergy, and always acting with integrity and respect. The P&WC Commercial Support organization supports a multidisciplinary eco-system.     Functional Description The Manager, Warranty Business & Claims Management – India is responsible for leading Pratt & Whitney Canada's Warranty Business & Claims Management Centre of Excellence in India, providing strategic and operational leadership to deliver customer-centric, globally aligned warranty and claims support. The role drives operational excellence through process standardization, digital transformation, continuous improvement, and data-driven decision-making while ensuring effective governance across the claims ecosystem. As a key partner to global stakeholders, the Manager will build and develop a high-performing team, foster collaboration and innovation, and enable the India organization to become a trusted Centre of Excellence that enhances customer experience, supports evolving business needs, and delivers sustainable business value.

1. Strategic Leadership & Ownership of the India Centre of Excellence Lead and execute the strategic vision for the India Warranty Business & Claims Management Centre of Excellence in alignment with global business priorities. Establish a high-performing organization that delivers scalable, standardized, and customer-focused warranty and claims support across global markets. Drive organizational maturity by identifying opportunities to expand capabilities, improve service delivery, and enhance business value. Promote innovation by encouraging new ideas, challenging existing practices, and implementing sustainable improvements. Champion of accountability, trust, respect, innovation, safety, and operational excellence while fostering alignment across the global organization. Build organizational resilience by preparing the team to adapt to changing business priorities, technologies, and customer expectations.   2. Customer Centricity & Business Outcomes Ensure delivery of exceptional customer experiences by driving timely, accurate, and consistent warranty and claims resolution. Embed customer-centric thinking into team objectives, processes, and decision-making to improve customer satisfaction and loyalty. Balance customer expectations with commercial, contractual, and business objectives to achieve sustainable outcomes. Continuously identify opportunities to simplify customer interactions and improve end-to-end service delivery.   3. Operational Excellence & Governance Establish robust