Employee Benefits Billing Specialist

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now Get to Know the Opportunity: Provides billing account management for sales territories and case management for clients with multiple tier coverages. Supports billing and premium journalizing functions on Employee Benefits Group, and Voluntary clients. Communicates with clients, TPAs, Client Reps and Sales Reps on billing questions and account discrepancies. Manages assigned accounts to meet suspense and collection standards. Partners with Implementation on new case billing set-up. Provides holistic billing case management to include client training, invoicing, and service. Works closely with internal teams and third party providers to journalize payments.   The Contributions You'll Make: Responsible for processing complex group cases with non-standard billing reporting. Required to reconcile or audit assigned groups to determine any payment variances. Communicates with sales territory leadership around the health of the territory. 1. Interface with Clients, Client Management, Financial, Underwriting, and Third Parties regarding reconciliation issues and premium activity:       Communicating with customers regarding billing related inquiries Serving as a resource for questions and problem-solving regarding premium payments and client bills Acting as a liaison/subject matter expert on billing related activities Acting as an online billing liaison between IT, Sales, and Clients 2. Monitors high profile accounts to ensure that invoicing is occurring correctly and premium received is applied in a timely manner.   3. Manages account health through: Variance reporting (standard and ad hoc) Distribution feedback and metrics Suspense and Collections activities. 4. Performs complex research and analysis of variances on accounts and takes appropriate action to resolve variances. 5. Provide detailed financial support to all functional areas relative to premium reconciliation. 6. Review monthly financial, suspense, collections, commissions, and variance reports collaborating with Billing Specialists to take necessary action for correction.   7. Acts as a Subject Matter Expert on billing related projects with other business units. 8. Provides on-the-job training to employees in Billing Services. 9. Other duties as assigned. Minimum Knowledge & Experience: A Bachelor's degree in Business or a related field. Minimum 2 years relevant work experience in Billing, Accounting or Benefits Administration. Strong communicator with the ability to interact cross-functionally. Strong technical aptitude with the ability to work with many operating systems. Ability to utilize critical thinking to problem solve complex accounting issues. Detailed understanding of the billing and premium reconciliation process. Strong