Senior Engineer, Cloud Operations

At Landis+Gyr, we're helping shape the future of energy—making it more intelligent, resilient, and sustainable. As a global energy technology leader, we're accelerating the energy evolution through purposeful innovation and trusted partnerships. Trusted by more than 2,000 utilities worldwide, our intelligent solutions connect devices, data, and decisions across the grid, helping customers modernize infrastructure, optimize operations, and deliver energy that is more reliable, resilient, accessible, safe, and sustainable. Behind every solution is a team of approximately 3,300 employees across more than 40 countries who are passionate about solving complex challenges, driving innovation, and making a meaningful impact for our utility customers and the communities they serve. Join Team Green and help shape the future of intelligent energy. Purpose of Role:    The primary job function for this position is to provide incident management support for internal and external customers using ITIL-based practices and procedures to provide best in class technical service support.   Primary responsibilties include incident management that will come from monitoring the Landis+Gyr devices and networks or directly from customer inquiries.   This position  is responsible for troubleshooting the incident and escalating to the correct personnel within Customer Operations orgnaization.   Additionally this role performs as the communication hub for Customer Operations.   This position includes taking calls from customers and Landis+Gyr stakeholders.   Areas of Responsibility / Tasks:   •            Monitoring of electronic devices, radios and/or other hardware or software offerings as part of a managed service or data hosting customer agreement •            Troubleshooting and sustaining/improving managed service RF and IP network capabilities through the use of various monitoring tools and applications •            Receives and resolves incident requests from internal and external customer inquiries by providing support via the telephone, e-mail, etc. •            Works independently 90%+ of the time •            Logs, accurately tracks and documents all incidents in call tracking database, CRM •            Provides bypass and restoration techniques or solutions •            Escalates incidents in accordance with the procedures •            Act as communication nucleus for all of Customer Operations including after hours incident management responsibilities •            Acts as technical coach and mentor for Technical Support Engineers •            Represents Company in a positive, professional manner when working with both external and internal customers •            Supports and adheres to Company’s Code of Conduct and Ethics Policy •            Performs other duties as assigned or required   Professional Experience (years) 2+ years of experience in customer service, technical support in related field, or utility industry.   Qualifications and Additional Requirements

Bachelor's Degree in Engineering or equivalent. Proven ability to multi-task. Strong interpersonal and communication skills. Ability to work independently or with a team.

Why Join Us? It’s an exciting time to be part of Landis+Gyr! We’re shaping a more sustainable future while empowering our people to thrive and grow. What we offer:

Competitive compensation and region-specific benefits Comprehensive employee development programs, including mentorship and training opportunities A diverse, inclusive, and global culture that champions innovation and continuous growth

At Landis+Gyr, we believe in the power of collaboration, lifelong learning, and driving meaningful impact. Let’s create a greener, smarter tomorrow—together.