MCA and Process Management Lead, Managing Director

The MCA and Process Management Leader will be responsible for leading Wealth’s execution of the Manager Controls Assessment program, Control Automation, and Process Management.  This role will report directly to the Wealth Control Head.   This leader will be responsible for end-to-end oversight, design, implementation, and execution of controls in support of Wealth’s management of operational and compliance risks.  The goal of the team is to effectively manage operational risks through effective execution of Citi’s Process and Control frameworks.   This includes comprehensive understanding and governance of Wealth’s processes, accurate risk identification, optimal control design and control execution.  The team is responsible for ensuring the quality execution of the control program and appropriate residual risk management across Wealth.

Provides leadership and direction through Senior Managers, directing and overseeing teams while setting strategic objectives and ensuring optimal performance. Adapts and executes functional or departmental business plans and contributes to the development of departmental strategies through Senior Managers to encourage the development and implementation of robust control programs and strategies Makes critical decisions that are guided by Citi’s and Wealth’s strategies and priorities Drive execution and quality adherence of MCA and Process Management in accordance with the related Policy & Framework, as well as applicable Policies, Standards, and Procedures. Design and manage control enhancements focused on increasing efficiency through automation and reducing residual risk. Drive strong residual risk management discipline through timely identification of missing or inadequate controls, robust corrective actions that are executed with appropriate urgency. Manage Wealth’s execution of common controls, driving efficiency and quality execution.  Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards Qualifications: 15+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry, 8+ years managerial experience preferred Ability to identify, measure, and manage key risks and controls. Experience managing teams with broad accountability in a complex environment and ability to lead through change Well versed in breaking down complex matters into core issues and root causes that can be more readily addressed.  Proficient in developing new ideas to mitigate risk and improve current processes.  Consistently reads different situations accurately and takes appropriate action to gain senior colleague/ client commitment. Full management responsibility of a team or multiple teams The role requires strategic thought leadership in driving efficiency and effectiveness of the control environment, ensuring effective Controls programs, and accurate reporting and escalation to the business stakeholders. Comprehensive knowledge of Citi’s businesses and functions and their risk profiles Developing new ideas and improving current processes to proactively mitigate risks Requires an ability to provide challenge and make recommendation for risk and controls remediation  Proven experience in risk management, monitoring and testing, and quality control. Proven experience in implementing sustainable solutions and improving processes Deep understanding of compliance laws, rules, regulations, and