Associate SaaS Engineer

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a SaaS Engineer, you will help build, operate, automate, and improve Docusign's enterprise SaaS ecosystem. You will administer collaboration and productivity platforms, maintain reliable and secure services, and partner with technical and business stakeholders to continuously improve how these platforms are used across the company. A key focus of this role is identifying operational inefficiencies and translating them into scalable automation. You will use APIs, scripting, workflow platforms, and emerging AI capabilities to automate repetitive processes, integrate SaaS applications, and improve the employee experience. You will also contribute to the day-to-day operation, lifecycle management, governance, and continuous improvement of enterprise SaaS services. This position is an individual contributor role reporting to the Director, End User Automation.

Administer, configure, maintain, and troubleshoot enterprise SaaS applications such as Google Workspace, Slack, Microsoft Office 365, Lucidchart, and other collaboration platforms Identify, design, and implement automation opportunities across SaaS operations and business workflows Develop scripts, workflows, and integrations using APIs, scripting languages, and automation platforms Own day-to-day RTB/KTLO activities for assigned SaaS services and ensure platform reliability, security, and operational health Support application lifecycle activities including deployment, configuration, upgrades, integrations, migrations, and decommissioning Implement and maintain SaaS integrations including user provisioning, authentication, data exchange, and workflow automation Troubleshoot application, integration, authentication, and user experience issues across multiple SaaS platforms Partner with Security and Identity teams to implement secure application configurations and access controls Collaborate with business stakeholders to understand requirements and translate them into scalable technical solutions Develop technical documentation, operational procedures, and reusable engineering standards Use monitoring, platform data, and operational metrics to identify opportunities for service improvement Evaluate and implement AI-powered productivity and automation capabilities where they can improve operational efficiency or employee experience Participate in projects involving SaaS architecture, application rationalization, platform modernization, and enterprise collaboration Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience 3+ years of related experience supporting, administering, or engineering SaaS or cloud-based applications Experience with