TikTok Shop - Middle Mile Dispatch Manager (Night Shift)

Team Overview The team's mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation.

The Middle Mile Linehaul Dispatcher is responsible for the real-time execution, monitoring, and coordination of linehaul transportation movements across our fulfillment network. This role ensures that scheduled and ad-hoc linehaul loads are dispatched, tracked, and completed in alignment with service level commitments, capacity plans, and operational SOPs. The dispatcher plays a critical role in maintaining network flow, resolving execution issues, and ensuring continuity across shift handoffs in a operating environment.

Responsibilities Dispatch & Load Execution - Dispatch scheduled and ad-hoc linehaul movements, including FTL, multi-stop, shuttle, and recovery loads - Tender, release, and manage loads within TMS/TMC systems - Validate carrier acceptance, driver assignment, equipment type, and scheduled pickup and delivery times - Execute pre-ordered capacity plans and adjust dispatching based on real-time network conditions

Real-Time Monitoring & Exception Management - Monitor active loads using real-time tracking and visibility tools - Identify, troubleshoot, and resolve execution issues such as late departures, missed appointments, equipment failures, or driver delays - Escalate service risks and operational incidents according to defined escalation paths - Execute contingency and recovery actions, including re-dispatch, re-routing, or alternate carrier sourcing

Carrier, Yard & Stakeholder Coordination - Act as the primary point of contact for carriers, drivers, yards, and hubs during assigned shifts - Communicate ETAs, load status updates, and exceptions to internal stakeholders - Coordinate with warehouse and yard teams to align arrival and departure timing with dock availability - Ensure proper documentation flow, including BOLs, PODs, and appointment confirmations

Appointment, Wave & Yard Management - Coordinate pickup and delivery appointments across hubs and facilities - Support wave-based dispatch and appointment windows to maintain throughput and CPT adherence - Adjust dispatch plans in response to yard congestion, dwell risks, or wave overflow scenarios

Data Accuracy & Shift Handoffs - Maintain accurate, real-time load status, timestamps, and notes in operational systems - Perform structured shift handoffs, ensuring all in-progress loads, risks, and escalations are clearly documented - Support post-shift reconciliation and root cause analysis for service failures

Process Adherence & Continuous Improvement - Follow dispatch SOPs, safety standards, and escalation protocols - Identify recurring operational issues and contribute to process or tooling improvements - Support peak season operations, surge volume, and network contingency planning