TECHNICAL RELATIONSHIP MANAGER

Grade Level (for internal use): 09 The Team: The Technical Relationship Management team is responsible for proactively working with Strategic Accounts globally, with the prime goal of being a single point of contact for all technical questions and/or firm-wide issues and interactions at the Account - for S&P Global stakeholders as well as Client stakeholders . Responsibilities and Impact: Manage a portfolio of Strategic Accounts, serving as the dedicated Technical Relationship Manager for all Capital IQ Solutions technical initiatives and escalations, taking accountability for individual and team targets in a globally visible role . Collaborate effectively with Account Directors and Relationship Managers, leveraging S&P Global's expert resources (Product Management, Enterprise, Product Dev, Tech Support) to swiftly resolve varied and non-routine technical issues and implement strategic initiatives . Deliver exceptional "White Glove" service to Strategic Accounts, actively supporting user and usage growth to ensure that technology challenges do not negatively impact account renewals . Conduct regular, comprehensive Technical Account reviews and proactively liaise with enterprise-level IT and Market Data contacts to identify and address service gaps, providing guidance and clarification to support quality work . Lead the deployment of new platforms and updated Excel plugin versions, taking ownership with client IT and Market Data contacts to ensure seamless product packaging and trouble-free adoption . All employees are required to work from the office a minimum of 2 days per week . What We’re Looking For: Basic Required Qualifications: An S&P Global employee at this level would typically have 3+ years of experience in client service, service desk, technical project management, or a technical setting . Demonstrated proficiency in technology within a corporate environment, including computer applications and Windows operating systems, complemented by a basic understanding of the finance industry . Excellent written and verbal English communication skills, adept at interpreting or clarifying technical information to aid understanding . We require all external candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer . Additional Preferred Qualifications: D emonstrates active listening and collaboration, participating in team goals and seeking to understand diverse perspectives . Proven ability to prioritize tasks effectively and adapt to changing circumstances, leveraging past experience to identify appropriate courses of action . A curious mindset with an appetite for providing superb customer service and bringing new ideas to the forefront to meet team goals . About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence . What’s In It For You?

Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to